Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Avis (6 550)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
11 janvier 2019

awesome!! this is a fantastic app. i will use this on my website, i really appreciate these type of apps as they really do help! thanks again really worth it

SuperDeals4you
Royaume-Uni
7 jours d’utilisation de l’application
Modifié le 14 juillet 2018

It's a very slick program, but definitely not right for my clientele. It was expensive (due to large customer database I had to be on the $600 plan) and I suspect it really is much more useful to people who are heavy on the email marketing (I'm not). I sell medical products and I think my customers saw it as too gimmicky. I have a high percentage of mobile sales and the widget was always in the way - a real problem on small screens. I reached out to my entire mailing list for feedback to see if they cared whether I kept it or not, and the only people that replied said to ditch it, that they had too many point programs to keep track of anyway. They found it too complicated to use. - I probably would have been more motivated to keep it if I could have had more options in terms of custom defined actions for point awards (beyond the fb/tw shares/likes).

The Dry Eye Shop
États-Unis
6 mois d’utilisation de l’application
22 mars 2017

So far, so good... easy set-up and started working effectively the first day.

Armtheanimals
États-Unis
5 mois d’utilisation de l’application
16 septembre 2017

Awesome software highly recommend using.

Heydeals
États-Unis
7 jours d’utilisation de l’application
29 juillet 2016

Very easy to install and super easy to get started, this will offer a great opportunity to reward those important people, our customers and friends grow our brand and get rewarded for it with more than a thank you.

Smart Home City
Royaume-Uni
7 jours d’utilisation de l’application
21 novembre 2023

We've been using Smile for months and the program has been a great compliment to our customer loyalty offerings. Support is usually very prompt and helpful. The app interface requires a small learning curve, but easy once you're set up. Would happily recommend to others!

PRATIMA Skincare
États-Unis
4 mois d’utilisation de l’application
Smile.io a répondu 2 décembre 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

29 octobre 2016

I think it is a great app, however, there were some issues with some of my customers being able to see the tab while I was still testing it out. I contacted support and communication was spotty, at best. I will continue to use the app for the time being, but I really think that there is room to grow.

Epic Penny
Canada
6 mois d’utilisation de l’application
22 novembre 2021

Amazing APP with Great Customer Service Support. All store owners need to get a quick response as soon as they install any APP. This is the amazing team to support every question that you need to ask. They are always ready to help and App is working fine online and POS. 100% recommend for those who want to use Royal Reward program for your store.

N-STAR
Myanmar (Birmanie)
6 jours d’utilisation de l’application
Smile.io a répondu 22 novembre 2021

Thanks so much for your lovely review! We're so glad to hear that you had a great experience with our support team 💖 Always happy to help! ⭐️

4 décembre 2022

Slows down my store considerably. My SEO/site manager tells me to remove it every month. Very glitchy, I can barely access the dashboard most days. Disappointing considering the number of good reviews it has. I wouldn't recommend it.

Bookish Night In
Royaume-Uni
7 mois d’utilisation de l’application
Smile.io a répondu 4 décembre 2022

Thank you for your feedback. We are always looking for ways to improve Smile, and appreciate hearing from merchants like you.

I hear you have concerns about Smile's impact on your store's speed. Our team actively monitors our app for performance-related factors, and we take every opportunity to make sure things are working in a way that has as little impact on the customer experience as possible. The Smile Launcher and Panel are designed with speed in mind and will load asynchronously. This means that customers will be able to begin interacting with your site immediately, while Smile loads itself in the background. We also only insert a couple of relatively small code snippets into your theme, which shouldn’t be the cause of any major slowdowns in how long it takes your website to load.

Regarding the dashboard, this is definitely out of the ordinary. I've reached out to learn more about the situation so we can look into this for you ASAP.

Thanks again for reaching out. We look forward to hearing back from you so we can remedy the situation.

All the best,

Nicole & the Smile team

20 juillet 2023

Very straight forward instructions. So easy to set up and launch. I had to ask for assistance and the support was great.

Bio DoUgh
Australie
6 jours d’utilisation de l’application
Smile.io a répondu 21 juillet 2023

Thanks so much for leaving a review! We are glad you've had such any easy time setting up and launching your program. Don't hesitate to reach out if we can help you with anything else :)