Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Avis (6 365)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
25 janvier 2017

Was quite easy to set up for a first time user, hopefully will bring more customers to my store.

Cns Designs
Australie
Presque 6 ans d’utilisation de l’application
Modifié le 21 janvier 2017

This is very tough to review because I give the free version 5 stars. What an amazing program! Very well done and so cool but the jump to the next level after free is insane. From FREE to $60/month .... $200/month ... $400/month!!!???

I was expecting you can have the free version and after that you could perhaps just pay $60 to unlock the next level, but $60 a month!? I think the company would actual generate more profit selling 1 time upgrades over monthly plans. I just couldn't imagine spending $400 a month on this. A retailer must now sell an additional $1,000 in revenue per month just to break even on this plan and then more to turn a profit. I can't even use my own logo with the free version and I couldn't imagine spending $60/month. Great idea but for at least $720 a year just so I can have my own logo displayed I don't see the value in that.

Sunglassshack
États-Unis
Plus de 5 ans d’utilisation de l’application
5 août 2016

Super stoked to be using this app! Easy to use - can't wait to see the results!

Xo,
Wildflower

Wildflower Long Island
États-Unis
Plus de 5 ans d’utilisation de l’application
20 juin 2016

Love this app, easy to set up so very user friendly. Can't wait for our customers to start earning those rewards

Meindl New Zealand
Nouvelle-Zélande
Plus de 5 ans d’utilisation de l’application
Modifié le 7 février 2018

I would recommend this app, it's easy to use, quick to set up and the video tutorials are clear to follow too. I only gave it 4 stars as its VERY expensive and it would have been nice to try ALL the features in a trial to see how they worked before spending hard earned dollars and the features on the free plan are extremely limited. Next level up is 2000 members, I'm a long way from that so would have been nice to see more incremental stages, ie 500 or 1000 members.
Worth giving it a go. :) :)

Crate Crochet
Australie
Environ 5 ans d’utilisation de l’application
18 mars 2022

Easy to setup. Customers love it. Great chat-based customer service! ...............................

One Drop
États-Unis
Plus de 4 ans d’utilisation de l’application
Smile.io a répondu 19 mars 2022

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)

Modifié le 5 juillet 2024

Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.

Byron Bay Gifts
Australie
Plus de 4 ans d’utilisation de l’application
Smile.io a répondu 21 janvier 2022

Hi there,

Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.

One of our experience team leaders has followed up with you directly to address this.

We look forward to working together to make things right.

7 février 2017

Very good service that my loyal customers have taken advantage of. I am soooo grateful for this program. I want to open a storefront someday soon and this app gives me some practice creating brand and company loyalty with my online customers. I have the free version and it's pretty customizable for what I need at this time. I'm happy with the product.

Ivys Tea Co
États-Unis
Plus de 4 ans d’utilisation de l’application
Modifié le 26 mars 2024

Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)

BEE-OCH
États-Unis
Plus de 4 ans d’utilisation de l’application
Smile.io a répondu 28 février 2023

Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team ⭐️

27 août 2016

Love that I can customize certain aspects for free!

Hazelmoonfly
États-Unis
Plus de 4 ans d’utilisation de l’application