Avis (6 090)

Note globale
4,9
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
17 juin 2020

Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.

Tonik Cycling
États-Unis
Environ 3 ans d’utilisation de l’application
Smile.io a répondu 22 juin 2020

Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)

10 novembre 2022

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Best Bully Sticks
États-Unis
Environ 3 ans d’utilisation de l’application
Smile.io a répondu 10 novembre 2022

Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3

16 mai 2016

i have just set up the sweet tooth reward program for my store http://hotro.myshopify.com and am so stoked to start using this app. I have read so many positive reviews on the program I cant wait to see it in action.

Hotro
Canada
Environ 3 ans d’utilisation de l’application
31 mars 2020

Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?

Lejonjon
Nouvelle-Zélande
Environ 3 ans d’utilisation de l’application
Smile.io a répondu 3 avril 2020

Hey there! Thanks so much for your review! ✨ We've sent over an email to help out!

6 septembre 2016

Easy to use, wish we had more control over what kind of rewards were offered. All in all though I would highly recommend this loyalty program

Whiskey Boat Goods
États-Unis
Environ 3 ans d’utilisation de l’application
9 novembre 2016

Easy to use once you get used to it! Loving it so far!

Qtco
États-Unis
Presque 3 ans d’utilisation de l’application
8 octobre 2016

First time using this App, lets see how it works.

Hemo Holdings
Afrique du Sud
Presque 3 ans d’utilisation de l’application
Modifié le 22 février 2024

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

Folia Collective
États-Unis
Presque 3 ans d’utilisation de l’application
Smile.io a répondu 22 avril 2022

Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole

Modifié le 3 avril 2019

Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid.
I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.

Baritastic Store
États-Unis
Presque 3 ans d’utilisation de l’application
Smile.io a répondu 8 avril 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll take this into consideration for sure! :)

Modifié le 12 février 2017

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

Howilivelife
États-Unis
Presque 3 ans d’utilisation de l’application