Smile : Fidélité & Récompenses
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While we like the app, it's the support that we care about most. Every app has its quirks and none is perfect, but it's the people that are the difference between winning and losing. Quite specifically, Lisa was that difference and the reason Smile became the perfect solution for our business need.
Thank you for the incredibly kind words here, it's been a wonderful reminder of why we do, what we do!
We'd love to work with you to see where we can do a bit better though - and have reached out directly via email. We hope to hear from you and thank you again.
The app works well and the support is good. I get frustrated that maintenance happens during South African business hours. We lost a big sale because a customer in store could not use her points while maintenance was being done for 6 hours.
Thank you for the feedback here! Our team are committed to learning where and how we can do better for our merchants.
We've reached out to you directly and hope to hear from you shortly!
Alex & Smile Team
The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
customer service was fast and quick to reply to my enquiries!
Thank you for taking the time to share here! We're glad to hear your experience with our support team was quick.
We've also reached out to learn where and how we could've crafted a 5 star worthy experience and hope to hear back there.
Have a great day!
Smile Team
Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…
Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.
Great app - could use some minor changes but otherwise it's very easy to use.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.
Merci d'avoir pris le temps de laisser cet avis et pour votre retour ! Un membre de notre équipe d'assistance a contacté pour voir si nous pouvons répondre à votre demande.
App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.
We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us.
We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions.
Thank you.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league.
Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.
Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.
