Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Avis (6 471)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
15 août 2024

The app is relatively easy to navigate and the chat support was very helpful.

Jesse's Teahouse
États-Unis
Environ un an d’utilisation de l’application
Smile.io a répondu 28 août 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was anything else we could help with.

Yours in Loyalty,

✨ The Smile Support Team ✨

9 septembre 2024

Helpful and responsive customer support

BRUNT Workwear
États-Unis
Environ un an d’utilisation de l’application
Smile.io a répondu 11 septembre 2024

Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)

29 octobre 2024

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Fouilhoux
France
8 jours d’utilisation de l’application
22 juin 2024

Customer service have been great addressing any concerns or problems we've had.

Knit Nottingham
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Smile.io a répondu 28 juillet 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

12 juillet 2024

Lynn's customer service was great.

BIG & BELG
Pays-Bas
10 mois d’utilisation de l’application
Smile.io a répondu 16 juillet 2024

Thank you for your review, we are so glad you had a good experience with Lynn :)

20 mai 2024

A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.

B.Adore MY
Malaisie
3 mois d’utilisation de l’application
Smile.io a répondu 24 mai 2024

Thank you for your feedback. We are glad that you can see an improvement in the app!

26 septembre 2024

Solo falta rapidez en la respuesta

Otakuya
Espagne
5 mois d’utilisation de l’application
5 mars 2024

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.

Old Main Emporium
États-Unis
Environ 4 ans d’utilisation de l’application
Modifié le 18 septembre 2024

Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.

Linden Cook Jewellery
Australie
Environ un an d’utilisation de l’application
Smile.io a répondu 18 avril 2024

We are so happy to hear that you had a friendly chat with our team :) We look forward to watching your program grow!

4 janvier 2024

Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.

Farmhouse Teas
États-Unis
Plus de 2 ans d’utilisation de l’application
Smile.io a répondu 6 janvier 2024

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

Cheers

Joana - The Smile Team