Smile: Loyalty & Rewards , 5 994 avis
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The Smile team was great in helping us select a plan that best meets the needs of our company while still being cost effective. They were also very quick to respond when we had an issue with the Smile app and providing instructions and support to help us fix the issue. Wonderful customer support!
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩
Don't hesitate to reach out if you have any questions! 💖
- Smile Team ✨
Joana helped a lot!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
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It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Smile Team
I give 4 star because I'm not yet using the apps, so I can give review about the system. The customer service staff is fast response and understood the question.
Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)
We've been using Smile for months and the program has been a great compliment to our customer loyalty offerings. Support is usually very prompt and helpful. The app interface requires a small learning curve, but easy once you're set up. Would happily recommend to others!
Thank you for your review. We have reached out via email to see if there is anything we can improve on.
Cheers
The Smile Team
The help center responds quickly to my questions and explains well.
So far, so good. We are still new top the app and exploring it. the CS team is awesome.
Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)
Great support and service when there are issues. Thank you for assisting us in resolving the problems we faced.
Thanks so much for the kind words about our support team! I have reached out to you to see if there's any feedback you could provide that would help us understand how we can improve our app from your perspective. See you over in the chat threads 🤓
Yours in Loyalty,
Live Chat Manager - Brandon
Customer service is great, but would love to be able to download copies of invoices from the app. An interim fix has been the that the lovely people at Smile now send us a link every month. The follow up service is also great. Thank you.
Thank you so much for your kind review we really appreciate it. I've reached out via email to provide more info on the invoice feature we appreciate the feedback and will do what we can to action them.
Best regards
Smile team
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Thanks for taking the time to leave a review - it helps us make Smile better! We've reached out personally via email to get more context on what you are looking for.