Smile : Fidélité & Récompenses
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Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
I vetted a few different rewards programs and landed on Smile. It has all the features I need and customer service is always helpful.
Thank you so much for taking the time to leave us a 5 star review :)
We are super happy our customer support has been helpful!
If you need any further assistance, feel free to reach out! <3
- Jade & The Smile Team
quick reply to my concerns, happy with the service.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Great support, nice features, it takes a little getting used to, but the support team is really helpful
Hey there! Thanks so much for your feedback 🙏 We've sent over an email to help out with this :)
I love the app but I wish the upgrades were more affordable to us in South Africa, please oh please consider us :-)
Straight forward user interface and responsive, friendly customer service
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
I'm new to the app but it has been good so far.
Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Always very helpful if an issue comes up that I am unable to resolve on my own!
Thank you so much for leaving your review! We really appreciate it!
- Smile Team ✨
Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.
Have only had to contact support a couple of times and they've been great and extremely responsive.
David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile
Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time.
Best regards
David
