Smile: Loyalty & Rewards , 5,871件のレビュー
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So close to being a great app, but there seems to be a major error on how the app calculates points on sales.
If like us you choose to base rewards points on the product price before tax and shipping is added, beware that the app takes the total order amount then deducts the VAT inclusive delivery fee and also deducts the total VAT for the whole order, resulting in VAT on delivery being deducted twice and fewer points awarded than the customer is expecting. Instead, it should base the rewardable total on the product total before VAT.
Thank you for the feedback! We'll be sending an email your way shortly to help!
Mediocre so far, expensive and pushy to review them. 3/5, understand these take time to develop a user base but due to the pay-to-play monthly fee it will be an expensive bill before anything too substantial happens.
Hey there! Thank you for the feedback. We'll be in touch via email to chat more.
Still trying to figure out the why coupons dont work.
Good app, but does not integrate with Shopify reviews.
Good app, terrible Portuguese translation which doesn't let you fix it by yourself either. It is unprofessional to have something on a website with so many grammatical errors.
Thank you so much for leaving us a review! We recently launched Portuguese as one of our language options and appreciate this feedback. We want to continue improving our app and if it's not too much trouble, would you be able to let us know where we can improve in the Portuguese translation?
Our email is help@smile.io and we want to share this feedback with our product team. Thank you so much!
The app is easy to install and to use. it's a shame that messages can't be customised under the free plan, especially since my customers don't speak english.
We've been a customer for ages and I should note, we're going to remain a customer for now. But, don't count on their support team. I want to go on their VIP program and have been asking support about what the VIP program can offer our business. Basically, what I'm seeing they can offer through my own research, support are saying they don't do - but I can definitely see that you can offer % discounts. Support is saying, no not possible. When I mentioned we should try another rewards program support said 'See ya later!' Thanks guys. Really feeling the love.
Hi there,
Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.
One of our experience team leaders has followed up with you directly to address this.
We look forward to working together to make things right.
Confusing at first but once you use it you can pick it up
After a few early issues the app works great :)
This app is awesome and so is their employee Maggie who answered all of my questions. It's 5/5 stars with her, 4/5 without.
Update: I'm moving it down to three stars since there have been a number of issues, and we are waiting to hear back from the the support team on this. Maybe with prompt response and resolution it will go back to a 5 start review.