Smile: Loyalty & Rewards , 5,871件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
編集日:2019年10月8日

So close to being a great app, but there seems to be a major error on how the app calculates points on sales.

If like us you choose to base rewards points on the product price before tax and shipping is added, beware that the app takes the total order amount then deducts the VAT inclusive delivery fee and also deducts the total VAT for the whole order, resulting in VAT on delivery being deducted twice and fewer points awarded than the customer is expecting. Instead, it should base the rewardable total on the product total before VAT.

Photo Boards®
イギリス
アプリの使用期間:3年弱
Smile.ioが返信しました 2019年10月8日

Thank you for the feedback! We'll be sending an email your way shortly to help!

2019年4月4日

Mediocre so far, expensive and pushy to review them. 3/5, understand these take time to develop a user base but due to the pay-to-play monthly fee it will be an expensive bill before anything too substantial happens.

Nuts About Life
オーストラリア
アプリの使用期間:3年弱
Smile.ioが返信しました 2019年4月8日

Hey there! Thank you for the feedback. We'll be in touch via email to chat more.

2016年3月21日

Still trying to figure out the why coupons dont work.

Averill Embroidery
アメリカ合衆国
アプリの使用期間:2年以上
2017年7月24日

Good app, but does not integrate with Shopify reviews.

Cy House
オーストラリア
アプリの使用期間:2年以上
2021年1月16日

Good app, terrible Portuguese translation which doesn't let you fix it by yourself either. It is unprofessional to have something on a website with so many grammatical errors.

CHEIRALFAZEMA
ポルトガル
アプリの使用期間:約2年
Smile.ioが返信しました 2021年1月17日

Thank you so much for leaving us a review! We recently launched Portuguese as one of our language options and appreciate this feedback. We want to continue improving our app and if it's not too much trouble, would you be able to let us know where we can improve in the Portuguese translation?

Our email is help@smile.io and we want to share this feedback with our product team. Thank you so much!

2017年12月20日

The app is easy to install and to use. it's a shame that messages can't be customised under the free plan, especially since my customers don't speak english.

Yippeun
フランス
アプリの使用期間:約2年
2022年1月21日

We've been a customer for ages and I should note, we're going to remain a customer for now. But, don't count on their support team. I want to go on their VIP program and have been asking support about what the VIP program can offer our business. Basically, what I'm seeing they can offer through my own research, support are saying they don't do - but I can definitely see that you can offer % discounts. Support is saying, no not possible. When I mentioned we should try another rewards program support said 'See ya later!' Thanks guys. Really feeling the love.

Byron Bay Gifts
オーストラリア
アプリの使用期間:2年弱
Smile.ioが返信しました 2022年1月21日

Hi there,

Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.

One of our experience team leaders has followed up with you directly to address this.

We look forward to working together to make things right.

2017年4月2日

Confusing at first but once you use it you can pick it up

Youth Fanatics Gear
アメリカ合衆国
アプリの使用期間:2年弱
2016年7月12日

After a few early issues the app works great :)

Luchodillitos Co Uk
イギリス
アプリの使用期間:2年弱
編集日:2017年10月10日

This app is awesome and so is their employee Maggie who answered all of my questions. It's 5/5 stars with her, 4/5 without.

Update: I'm moving it down to three stars since there have been a number of issues, and we are waiting to hear back from the the support team on this. Maybe with prompt response and resolution it will go back to a 5 start review.

Zenbooth
アメリカ合衆国
アプリの使用期間:2年弱