Smile: Loyalty & Rewards , 5,844件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2023年9月13日

Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.

Twelve Oak Boutique
アメリカ合衆国
アプリの使用期間:3年以上
Smile.ioが返信しました 2023年9月14日

Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!

I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!

2023年11月22日

The customer is really great and really friendly.

Sweet Life
アメリカ合衆国
アプリの使用期間:15日
Smile.ioが返信しました 2023年12月2日

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

2023年11月7日

5 star customer service. Lisa was able to quickly answer my question and confirmed my suspicion.

3 stars because smile.io does not currently offer a way to exclude a collection from point redemption. The solution is clunky - create a collection that does not include those items. That works but is not ideal

Christine Ann Nicols
アメリカ合衆国
アプリの使用期間:約1時間
Smile.ioが返信しました 2023年11月9日

Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and value your thoughts and ideas 🙌

We'll be here if there is ever anything else we can help you with 😊

- Smile Team✨

2023年10月30日

Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless.

Thanks guys

Comic Book Quest
アメリカ合衆国
アプリの使用期間:約9時間
Smile.ioが返信しました 2023年11月1日

Thank you for taking the time to leave your feedback - we are really happy to hear you had a smooth onboarding process!

2023年9月26日

It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on smile.io.com that I would rate 5 stars.

Healing mountain crystals
アメリカ合衆国
アプリの使用期間:約1ヶ月
Smile.ioが返信しました 2023年11月5日

Thank you so much for your kind words we really appreciate it.

We've reached out via email to see how we can improve our service.

Best regards
The Smile Team

2023年8月14日

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.

Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!

We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!

The Quilty Shop
アメリカ合衆国
アプリの使用期間:9ヶ月
Smile.ioが返信しました 2023年8月16日

Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.

I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!

2024年3月5日

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.

Old Main Emporium
アメリカ合衆国
編集日:2024年2月22日

I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.

Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.

Miracle Botanicals Essential Oils
アメリカ合衆国
Smile.ioが返信しました 2024年2月14日

Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.

- Angie & the Smile Team

2024年3月15日

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

Barr Hill
アメリカ合衆国
2023年6月15日

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

Seriously FAB®
アメリカ合衆国
アプリの使用期間:3年以上
Smile.ioが返信しました 2023年6月15日

Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today.

I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement.

Let us know if there is anything else we can do for you!

Nicole