Smile: Loyalty & Rewards , 5,844件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2023年7月17日

Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.

rawpetfooddeliverymarket
アメリカ合衆国
アプリの使用期間:2年以上
Smile.ioが返信しました 2023年7月18日

Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time!

-Nicole

2024年3月15日

It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.

VOYA Organic Beauty
アイルランド
Smile.ioが返信しました 2024年3月16日

Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help.

Best regards

The Smile team.

2023年7月26日

I like this rewards programm very much, the costumer support was always very helpful. The free plan has already a lot to offer! The only thing I miss is that there can not be a individually customized and tracked referral discount code, only the option with a referral link. They already explained to me why it's not possible with the code, but I still think it would be a good option.

Lu Dynasty Cosmetics
ドイツ
アプリの使用期間:約2ヶ月
Smile.ioが返信しました 2023年7月27日

Hi there, Nicole from the Merchant Success Team at Smile here,

Thanks for taking the time to leave a review. We are glad that you are getting a lot of value out of the Free Plan, and our support is always helpful :)

We take merchant requests very seriously, so we appreciate your feedback about the referral links. Unfortunately, giving out referral discount codes rather than referral links, would leave your store vulnerable to referral fraud and self referrals, since discount codes can be shared.

The other good thing about the links, is that it they bring customers to your website directly, which increases referral conversion, since it places shoppers right where they can order! With a discount code, this wouldn't happen. It relies on your customers to also share the website properly, which doesn't always happen.

I've reached out to you personally to offer a call where we can go over some ways to make referrals even easier for your customers, and hear any additional feedback you may have.

2023年8月11日

My website is currently being fixed, but looking forward to seeing this work in my favour, with my customers benefitting too. I’m currently playing around with the free version, before I leap into paid. Customer service from Jade has been incredible, even with me being on the free plan. Gives me a lot of confidence in the product

Emilia Hunt
イギリス
アプリの使用期間:23日
2024年2月15日

Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.

Brothers in Arms
ドイツ
Smile.ioが返信しました 2024年2月18日

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

2023年8月8日

David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile

Echt Apparel
オーストラリア
アプリの使用期間:4年弱
Smile.ioが返信しました 2023年8月10日

Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time.

Best regards

David

2024年2月22日

Super helpful customer service team.
App could do with better built-in analytics.

Manuka South
ニュージーランド
Smile.ioが返信しました 2024年2月28日

Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)

2023年11月26日

So far so good

Mineral Mystic
アメリカ合衆国
アプリの使用期間:約7時間
Smile.ioが返信しました 2023年12月2日

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

2023年6月9日

Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.

Le Moly
フランス
アプリの使用期間:2年以上
Smile.ioが返信しました 2023年6月12日

Thanks for taking the time to leave your feedback. We are so glad that you have enjoyed our service, and have reached out to your personally with a nontechnical solution for how to add minimum order values on your POS system.

2023年6月30日

Good value for money and support have been very responsive to my questions and have created mini-video tutorials for specific issues. The functionality is B2C focussed and we run a B2B business, hence I'm not able to give 5 stars as some configuration options that would be useful aren't currently available.

Unilever Professional India
インド
アプリの使用期間:5ヶ月
Smile.ioが返信しました 2023年6月30日

Thanks so much for the feedback around some of the things we could be doing better to be more B2C focused. I have reached out to learn more because we would love to hear more specifics about what these needs are!

Genuinely looking forward to hearing more. See you over in the email/chat threads!

Yours in Loyalty,

Brandon