Smile: Loyalty & Rewards

Smile is awesome to work with! Customers love the rewards program!

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

Our store no longer needed this functionality, but the customer service was prompt and helpful

Shelby was extremely helpful and followed up with me several times to make sure I had all my questions answered. Excellent customer service!

Give Karen a raise! Super efficient and helpful service ♥️

I love the app so far and also love that there is live help when I have questions.

There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.

We've had a fantastic experience setting up our loyalty program with Smile. The platform is user-friendly and offers a variety of customization options to suit our needs. Whenever we had questions or needed assistance, the Smile support team was always prompt and helpful. We are very happy with the overall service.

Customer service is very responsive and helpful they were able to help me set up our rewards program.

Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users.
Previous review:

I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.