Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

리뷰 (6,633)

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 9월 5일

not good

Silkonite
홍콩(중국 특별행정구)
앱 사용 기간 5개월
답글 Smile.io개 2024년 9월 10일

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

2024년 6월 25일에 편집됨

This is a useless app even they label it as "FREE" app. You can't even use it in Shopify's Starter Pack. WASTEOF TIME to download and talking to their "so called" advisor. At the end of the day, ZERO accomplishment.

I STRONGLY DON'T RECOMMEND THIS APP.

SNKRZ ILOILO PH
필리핀
앱 사용 기간 6일
답글 Smile.io개 2024년 6월 22일

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

2024년 10월 11일

They haven't responded to my messages!

Mishow
싱가포르
앱 사용 기간 대략 20시간
답글 Smile.io개 2024년 10월 13일

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

2024년 9월 20일

Malísimo. Su servicio sí da puntos, pero la gente no puede usarlos. Y al abrir el caso con soporte, más de 24 horas y nadie es capaz de responder el chat. Más de 3 días y nadie responde por correo.

DermaOnline by Provederma
멕시코
앱 사용 기간 5개월
답글 Smile.io개 2024년 9월 22일

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible ...

2025년 1월 31일에 편집됨

Terrible support.

Mothercity Liquor
남아프리카
앱 사용 기간 4년 초과
답글 Smile.io개 2024년 3월 1일

We have reached out to you via email to resolve the issue you are experiencing.

The Smile Support Team

2019년 1월 2일에 편집됨

Customer service sucks. Sat on chat for 22 minutes before giving up. App isn't integrating with Shopify sales when customers try to use their reward codes. They can see that they have a reward and they get a code, but I have to issue a refund for them to get the discount. Not cool.

Cedar Hill Farm Company
미국
앱 사용 기간 거의 7년
2022년 3월 11일에 편집됨

I had to downgrade my review because they no longer offer any sort of support. We've been loyal to them for 4+ years and I think we're going to have to look elsewhere

Drmtlgy
미국
앱 사용 기간 6년 초과
2022년 8월 22일

Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super ...

iLevel Lab
미국
앱 사용 기간 거의 6년
답글 Smile.io개 2022년 8월 22일

We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP.

I also took a look over ...

2018년 11월 27일

Does anybody know if the points can expire? I haven't tried it yet because we need this feature before we make any decision. Can anybody help me?

Paulie Clothing
영국
앱 사용 기간 거의 6년
2016년 11월 7일에 편집됨

Old Review: Very user friendly and customizable!

New Review: Completely disappointed with the downgrading of our current plan based on a Notice and Warning without any reason. Following message appears:
"This is our mistake and we completely accept responsibility. These advanced Sweet Tooth features need to be switched to use the coupon upload tool before Friday November 11th."

We have been ...

Unjaded Clothing
미국
앱 사용 기간 5년 초과