Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

리뷰 (6,480)

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 8월 26일

best loyalty app and Lisa is the best support. Thank you

Lusso
캐나다
앱 사용 기간 7개월
답글 Smile.io개 2024년 8월 28일

Thank you so much for taking the time to leave this review 💖 We think Smile is the best loyalty app too 🤩

Lisa - Smile Team✨

2024년 7월 3일

I recently had the pleasure of receiving assistance from Lynn at Smile.io, and I cannot express enough how grateful I am for her exceptional support. From the very beginning, I was having a lot of difficulty navigating through some of the features and functionalities of the platform. However, Lynn was there to guide me every step of the way.

Lynn's patience and dedication were evident throughout our interactions. She took the time to thoroughly understand the issues I was facing and provided clear, step-by-step instructions to resolve them. Her explanations were always easy to follow, and she made sure that I was comfortable with each step before moving on to the next.

What truly stood out was Lynn's unwavering commitment to ensuring that I had a positive experience. She never rushed through our conversations and was always willing to go the extra mile to help me understand the solutions. Her friendly and professional demeanor made the entire process much less stressful and more manageable.

In addition to her technical expertise, Lynn's customer service skills are truly commendable. She was always prompt in her responses and consistently provided helpful and insightful advice. It's clear that she genuinely cares about her clients and takes pride in her work.

Given the outstanding level of service that Lynn provides, I firmly believe that she deserves recognition and a raise for her hard work. Her dedication to helping customers and her ability to make complex issues seem simple are invaluable assets to Smile.io. Lynn's support has not only resolved my issues but also left me with a very positive impression of the company.

Thank you, Lynn, for your exceptional service and for making my experience with Smile.io so much better. Your efforts are greatly appreciated!

SVNE Organics
영국
앱 사용 기간 대략 1개월
답글 Smile.io개 2024년 7월 6일

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

2024년 9월 4일

Thank you!

Sudtana
태국
앱 사용 기간 대략 4년
답글 Smile.io개 2024년 9월 6일

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

2024년 6월 18일

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

SportStop.com
미국
앱 사용 기간 3년 초과
답글 Smile.io개 2024년 6월 22일

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

2024년 10월 9일

Amazing customer service.

JAYD Swimwear
오스트레일리아
앱 사용 기간 5개월
답글 Smile.io개 2024년 10월 12일

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

2024년 10월 23일

Very helpful support

Fresh Chameleon
영국
앱 사용 기간 9개월
답글 Smile.io개 2024년 10월 24일

Thank you for taking the time to rate us 5-stars! 🤩

Don't hesitate to reach out if you have any questions.

Shelby - Smile Team ✨

2024년 7월 31일

Very good customer service :)

Estado Natural
멕시코
앱 사용 기간 거의 6년
답글 Smile.io개 2024년 8월 2일

We smiled reading this review! Thank you so much :)

2024년 8월 23일에 편집됨

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

Bubbadue
남아프리카
앱 사용 기간 19일
답글 Smile.io개 2024년 8월 20일

Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards.

Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can!

Yours in Loyalty,

✨ The Smile Support Team ✨

2024년 9월 25일

App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!!

Also, the app does not retroactively add points for previous orders a person made before you installed the app.

Taima
미국
앱 사용 기간 3일
답글 Smile.io개 2024년 10월 23일

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.

2024년 8월 13일

Quick and helpful support. I had the pleasure of talking to Hannah!

Happy Gut Life
미국
앱 사용 기간 8개월
답글 Smile.io개 2024년 8월 14일

Thank you for your lovely review! I'm so glad we were able to assist you, I look forward to watching your program grow :)
-Hannah