Smile: Loyalty Program Rewards

Update: Just had another customer issue pop up that confused our staff and the Smile team quickly cleared up the confusion and offered several solutions. Really appreciate their responsiveness!

Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.

We've been using Smile now for a couple of years and have been very pleased with our choice. We are on the basic plan and it has everything we need. They've also just added some new functionality for redeeming through POS which is fantastic since we just opened a retail location. Anytime we've had any issues or questions, they've been very quick to respond and helpful. Lisa was great and gave me exactly what I needed to know to fix my issue. Only reason they aren't getting 5 stars is that the POS redemption option could be a bit more seamless but I'm sure in time that will come.

Very quick and helpful!

Smile has been a great loyalty program for our customers for the last 3 years! We have enjoyed the customizable features and fantastic support.

I love the customer service. Erin was responsive and took the time to understand my concern and explain the answers to me in detail and in an understandable way. I really appreciate it.

The rewards program has been working well since we started and seems like our VIPs are enjoying it, too :)

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Support is very quick and effective. My customers love the app and use it a lot. I only wish some features would be available for a lower tier, or be able to buy them separately as I'm not able to justify the jump to a higher one yet price wise.

Update after years of using: The support is still as lovely as ever and I am very happy with the app. So glad new tiers were implemented, I am excited for me and my customers to keep on growing the community! Thank you for developing such a great app and listening to our feedback. :)

I like that it just kinda does its thing, rewarding my collectors and buyers as they purchase paintings and prints, and allowing them to redeem rewards for gift certificates to spend in the shop. Once it is set up it doesn't need much from me! I appreciate the quick customer service help, too!

Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.