Smile: Loyalty & Rewards

Joana was really helpful in answering my enquiry.
The app is super simple to use and not overwhelming at all. Thank you for making it easy!

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans.

(Thank you again, Shelby. You're a star!)

System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

We’re extremely satisfied with this rewards app. It’s user-friendly, and the support team is responsive and incredibly helpful. The entire experience has been seamless.

I had a query about API, the team were very helpful and guided me quickly to solve my issue.

New to the app but so far it's been great!
Easy to set up and use with many options.
Support has been amazing

I somehow mistakenly uninstalled this app (shame on me because I would NEVER!), but Ezra Alamsyah's expertise and lightning-fast response saved my tush from disaster! We were able to reinstate all of my customers hard earned rewards within seconds and I am beyond grateful!

Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!

easy to use, fast responsive support team, effective user flow. thanks!