Smile: Loyalty & Rewards , 리뷰 5,285개
Mediocre so far, expensive and pushy to review them. 3/5, understand these take time to develop a user base but due to the pay-to-play monthly fee it will be an expensive bill before anything too substantial happens.
Hey there! Thank you for the feedback. We'll be in touch via email to chat more.
I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) :
There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan.
A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system.
The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now.
The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.
Hi there! Thank you for your honest review :) We'll send you over an email to help out!
This app lets you create a great rewards program for your loyal customers. My store sends care packages to deployed military and being able to give commands, parents, spouses, children, etc. who want to support their loved one overseas is just an overall great thing. The only thing is that it, and adding other apps, KILLS your site speed. Keep that in mind when adding apps to Shopify. www.Troopster.org
manca la possibilità della traduzione in italiano!!!! Per il resto e una buona app. Ancora non ho avuto il piacere di vederla in funzione ma spero che parti presto
Thanks for sharing your open and honest feedback.
Our translations feature is still relatively new, so we're still learning which languages will provide the most value to our merchants.
While we don't yet officially support Italian, it looks like we've provided you with access to a workaround that would enable you to manually translate some parts of the app.
I've sent a follow-up email to see if we can help any further with this :)
In general, this is a great loyalty program and I feel like it has definitely added value to my website. There are a few things that could improve; my customers tend to find the rewards panel confusing (I think the slider bar where they go to redeem their points really throws them off-I wish Smile would change this to make it more user-friendly!). I also did not find the start up info as helpful as I would have liked. More examples of how to set up your store and e-mails would have been awesome. That said, I will continue to use the program and recommend to others.
Thank you for your review and feedback! We're going to be reaching out to help out more here :)
some hiccups along the way, but overall it's pretty easy. It looks good as well.
I would like to know how to add points from my already created sets without exporting them again...
I hate that I can't update info on my phone! Otherwise works great
I've just installed Sweet Tooth so I don't know how well it will work. Will update this later. Install was pretty easy.
Pretty decent app but think they could make it better by implementing the following:
1) Allow customers earn points for tagging on Instagram.
2) Earn points for writing a product review.
3) Have more customization for what is being sent to the customer. Yes, I am currently on the basic plan but you should be able to at least change email colors to match your theme and update some of the verbiage.
Example: "Congrats on purchasing ! " You should be able to change this verbiage - currently not able to.
Nice app but they REALLY need to have their own loyalty rewards template that we can use. Without it, having a rewards system is basically pointless.
Also the app doesn't allow any text button for mobile. Which means customers are expected to know an icon picture is the rewards button ( atleast on free plan)
as a said before, if there is no rewards template explaining the rewards customers will never use it because it was never explained. Please implement a rewards template or some sort of template explaining how rewards work. This is why sezzle is so great because it offers all kinds of branding templates making our job easier.
Hey there! Thank you for your review & feedback! We'll shoot you an email to help out 😊