Smile: Loyalty Rewards Program
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I'm excited to get Smile humming on our site. We've had it live for about a month now and have been pleased with the initial results. The support to get the app live was fantastic, and they've provided prompt support when I've needed help (mad props to Elli!).
App is easy to use and setup. Super user friendly and everything you need for a Loyalty Program. Marks knowledge on Smile and loyalty programs in general is super impressive. Thanks for all your help Mark.
Thank you so much for your lovely review! We're so glad to hear that Mark was able to help out!
Best rewards App here. Roel Villahermosa from the Tec-Support and Shaun are doing an awesome job. Thanks guys for all the help :)
-1 Star because I really don't get why there is still no multi-language feature (even shopify built this now for a year) and no options to change text, behaviour or anything of nudges, no statistic for guest referral nudges etc. We could do better and more if we had more options here.
Thank you it looks good ! Didn't test it on real clients yet but I am sure it works! Easy to use and friendly ! Best App
Thank you so much for your 5-star review 💖
It makes us so happy to hear that you're loving the app!
Easy to install, easy to operate and helps convert those on the fence to your side!!
My fav sort of app - SET AND FORGET
Great app, makes work easier!! Really wish i knew about Smile earlier, great relief for all the small and large business owners.
I'm so glad to hear that we're making your work easier! Thanks so much for your review ✨
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
Fantastic app! Not just easy to use but it gives you ideas on how to reward your loyal customers with great products they can use.
Sweet Tooth ..... a great app nice
Wonderful App... I'm new here but I think this app can help me a lot. Thanks!!