Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

리뷰 (6,641)

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 8월 27일

Le service à la clientèle est excellent. J’adore cette application facile à utiliser, je ne suis pas une experte mais j’ai réussi facilement

Ongles Elaine Lemay
캐나다
앱 사용 기간 1년 초과
답글 Smile.io개 2024년 8월 29일

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

2024년 12월 5일에 편집됨

So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already!

Edited 12/5: Customer Service continues to impress! Shelby went above and beyond for a small issue I was having and fixed it for me in just a few minutes!

Ruby Joy Boutique
미국
앱 사용 기간 6개월
답글 Smile.io개 2024년 6월 27일

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

2024년 4월 9일

Smile.io is a great service for our Shopify store. We run both an e-Commerce and Brick & Mortar storefront and the loyalty program backed by Smile.io syncs everything beautifully. Our customers have never been happier to be part of our "Tea Club".

When we ran into a scaling issue, Smile.io's team members Karen, Andreandana, and Jade on the support team were quick and flexible, helping us stay on track and meeting our growth goals! Smile.io is a great product, we highly recommend trying it out!

Marais Tea Company
캐나다
앱 사용 기간 대략 2년
답글 Smile.io개 2024년 4월 12일

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

2024년 3월 20일

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

Morning
싱가포르
앱 사용 기간 5년 초과
답글 Smile.io개 2024년 3월 21일

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

2024년 3월 5일

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.

Old Main Emporium
미국
앱 사용 기간 대략 4년
2024년 8월 13일

Very nice! Thank you very much.

Eightvape
미국
앱 사용 기간 대략 8년
답글 Smile.io개 2024년 8월 15일

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

2024년 6월 6일

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

shopatlasgrey
미국
앱 사용 기간 1년 초과
답글 Smile.io개 2024년 6월 7일

Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.

2024년 4월 25일

Great company with great service. Support is quick to respond and always helpful. I love a loyalty company that respects its loyal customers. I've been with Smile for 6+ years and I'll be around for many more.

PatchPanel
캐나다
앱 사용 기간 5년 초과
답글 Smile.io개 2024년 4월 26일

6 years, wow! Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team to be helpful. That's what we're here for 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

2024년 9월 4일

Great App and great support, thank you

Tripod Coffee
오스트레일리아
앱 사용 기간 1년 초과
답글 Smile.io개 2024년 9월 6일

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

2024년 7월 5일

I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.

The Eczema Company
미국
앱 사용 기간 3개월
답글 Smile.io개 2024년 7월 23일

Thank you so much for taking the time to leave this review! We really appreciate it 💖