Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

리뷰 (6,954)

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2017년 12월 20일

The app is easy to install and to use. it's a shame that messages can't be customised under the free plan, especially since my customers don't speak english.

Yippeun
프랑스
앱 사용 기간 대략 2개월
2023년 11월 9일

Smile is great due to their features and partner integrations.

***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.

Lisa, Jade and Lynn from the support team is great! 5 stars!

Kawaii Corner
미국
앱 사용 기간 대략 2개월
답글 Smile.io개 2023년 11월 10일

Thank you for taking the time to leave a review! We are glad that you find our team helpful :)

When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.

That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!

2020년 3월 20일

entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete

Little Prairie Girl
미국
앱 사용 기간 대략 2개월
답글 Smile.io개 2020년 3월 20일

Thanks for your review! We'll send you over an email to help with this 🙂

2016년 10월 29일

I think it is a great app, however, there were some issues with some of my customers being able to see the tab while I was still testing it out. I contacted support and communication was spotty, at best. I will continue to use the app for the time being, but I really think that there is room to grow.

Epic Penny
캐나다
앱 사용 기간 대략 1개월
2017년 3월 13일

It's nice app, and helpful in building customer loyalty

The Wifey Collection
캐나다
앱 사용 기간 대략 1개월
2017년 5월 18일

This is a mixed review. I absolutely loved it but very reluctantly had to uninstall. During the trial period I could not relocate the popup from the bottom right corner and it was obscuring important aspects of the store. Something had to go. I was not prepared to pay for the privilege of changing the display location. Technically, it's a fantastic app and absolutely superb. I would have eventually upgraded, but not for a simple reason like this. So please consider making Display Location a free feature. I would love to reinstall it. Thank you!!

Scandishop Online
오스트레일리아
앱 사용 기간 대략 1개월
2021년 10월 20일

We have had this app in our store for a while now. While it promises a lot, the issue is you need to pay 200USD a month, just for the nudges feature! If you ask me, the nudges feature is something that's should be included on the $49 tier plan, as its so integral to the app bringing any sort of revenue. Asking a small store to play $200 a month just to make use of an integral feature just isn't okay.

Cancha
영국
앱 사용 기간 대략 1개월
답글 Smile.io개 2021년 10월 20일

Thank you so much for taking the time to leave us this review & your thoughts! We really appreciate feedback like this. We've sent over an email to help out some more with your store. ✨

2023년 5월 3일

Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)

Mālama
스위스
앱 사용 기간 대략 1개월
답글 Smile.io개 2023년 5월 4일

Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. At the current time, there isn't an easy way to translate Smile into multiple languages. However other customers have also expressed their interest in multi-language support, and we can see why. We're starting with the ability to offer Smile in a single non-English language first since this is a very popular request we hear. We don't have a timeline for multi-language, but we've added your vote to the request internally and will revisit it as soon as we have the capability.
- the Smile Team 🙏

2021년 3월 21일

The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.

TheArtistsQuarter
영국
앱 사용 기간 대략 1개월
답글 Smile.io개 2021년 3월 22일

Thanks for taking the time to write this review. While our Free Plan lets you run a points and referral program, it does have its limitations. We've just sent you a message as we'd love to hear more about which functions are most important for your small business.

2017년 5월 30일

I hate that I can't update info on my phone! Otherwise works great

Gia Rose Handmade
미국
앱 사용 기간 28일