Smile: Loyalty Rewards Program

The app is easy to install and to use. it's a shame that messages can't be customised under the free plan, especially since my customers don't speak english.

Smile is great due to their features and partner integrations.

***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.

Lisa, Jade and Lynn from the support team is great! 5 stars!

entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete

I think it is a great app, however, there were some issues with some of my customers being able to see the tab while I was still testing it out. I contacted support and communication was spotty, at best. I will continue to use the app for the time being, but I really think that there is room to grow.

It's nice app, and helpful in building customer loyalty

This is a mixed review. I absolutely loved it but very reluctantly had to uninstall. During the trial period I could not relocate the popup from the bottom right corner and it was obscuring important aspects of the store. Something had to go. I was not prepared to pay for the privilege of changing the display location. Technically, it's a fantastic app and absolutely superb. I would have eventually upgraded, but not for a simple reason like this. So please consider making Display Location a free feature. I would love to reinstall it. Thank you!!

We have had this app in our store for a while now. While it promises a lot, the issue is you need to pay 200USD a month, just for the nudges feature! If you ask me, the nudges feature is something that's should be included on the $49 tier plan, as its so integral to the app bringing any sort of revenue. Asking a small store to play $200 a month just to make use of an integral feature just isn't okay.

Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)

The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.

I hate that I can't update info on my phone! Otherwise works great