Smile: Loyalty & Rewards , 리뷰 5,291개

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2021년 12월 12일

This is a good rewards program, but really lacking in options unless you pay the very high monthly fee.

Little Fanny Pants
앱 사용 기간 5개월
답글 Smile.io개 2021년 12월 13일

Thanks so much for the kind words and feedback alike! We completely understand that not all merchants are able to justify the cost of some plans. Feel free to reach out to us at to discuss free trials and custom pricing - we're happy to work with you on any features and/or plans you wanted to try out 🙂

Kind Regards,

Brandon - Merchant Experience Manager

2021년 4월 7일에 편집됨

I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.

Savvy Row
앱 사용 기간 2년 초과
답글 Smile.io개 2021년 4월 7일

Thanks so much for taking the time to write this honest review (and also for the edits after persevering with our Free Plan!) 😊 We really appreciate the feedback about a trial for our upgraded features / paid plans, and I've passed this along to our Product team to consider for the future.

Thanks again for the review and for giving Smile another try!

2023년 1월 4일에 편집됨

Too expensive for small businesses.
If the price could be lowered. I am willing to pay for more features.

앱 사용 기간 거의 3년
답글 Smile.io개 2020년 12월 31일

Thank you for the feedback! Someone from our team has sent an email your way to provide additional information. 🙂

2021년 12월 20일

Great app, fast and helpful support staff, especially Petrit. The Rewards program helped us connect better and have a beneficial relationship with our customers. Thank you all very much!

앱 사용 기간 3개월
답글 Smile.io개 2021년 12월 21일

Hey thank you for the kind words, We think Petrit is awesome too. 😃 Best of luck with your program, we are always here if you need us!🥳

2023년 8월 30일에 편집됨

A lot better an app from 2 years ago.
Searching customers has improved tremendously. App seems to run smooth on our site without glitches.

Still wish there was more customization capabilities.
With Shopify 2.0 template, they only recently added widgets, but those don't allow too much customization.
There is still no way to display customer points conveniently for customers. It would be nice to show in the header of your site so customers are reminded of their points.

Overall improved but still room for more.

Nordic Catch
앱 사용 기간 거의 2년
답글 Smile.io개 2021년 2월 22일

Hello there! Thank you so much for updating your review with your feedback. I'm so happy your experience has improved and we hear you on the customization pieces. As discussed we are working hard on improvements and will be in touch soon. Thanks again!

2020년 11월 19일

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Kick Game
앱 사용 기간 거의 3년
답글 Smile.io개 2020년 11월 20일

Thank you so much for your review and your candid feedback! This is super helpful 💖 Glad to hear that Brady was able to help!

2021년 3월 4일

just activated the app, wish they would let new app users customize for 30 days free, but other wise it was a nice seamless integration

앱 사용 기간 1년 초과
답글 Smile.io개 2021년 3월 5일

Thank you so much for your review ! This is super helpful 💖

2021년 2월 23일에 편집됨

Great tool to assist in customer retention and loyalty. They also have good tech support that is very professional.

Low Carb Emporium Australia
앱 사용 기간 거의 2년
답글 Smile.io개 2021년 2월 24일

Thank you so much for your review ! This is super helpful 💖

2021년 10월 7일

I use this app to connect and help create customer loyalty, how helpful and useful this sort of app.

앱 사용 기간 4개월
답글 Smile.io개 2021년 10월 11일

Thank you so much for your review and feedback 💖

2022년 5월 6일

I'm just getting started, but so far Smile has a fantastic platform. Only thing I wish they included was points for product reviews. Would save the hassle of another app you need to integrate. Other than that, they basically have it all!

앱 사용 기간 13일
답글 Smile.io개 2022년 5월 6일

Thanks so much for taking the time to leave a review! Thanks for your kind words :) -Jade <3