Smile: Loyalty & Rewards
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I've just started using the app so not sure how it's working but I think it's a great idea to get customers referring for a reward
Thanks so much for your review! We'll send you an email to chat more :)
Cette application est vraiment TOP ! super facile à utiliser, on peut créer plusieurs manière de dépenser ses points de fidélité. Par contre, gros point négatifs pour la mise en forme je ne peux même pas ajouter "gratuitement" mon logo pour le mail envoyer automatiquement au client. et payer un abonnement tous les mois juste pour ce détails c'est clair que je ne paierais pas et resterais en gratuit.
Bonjour, merci d'avoir partagé vos commentaires - c'est formidable d'entendre que vous appréciez le programme de points sur votre boutique :)
Et merci pour vos commentaires sur les prix. Gardez bientôt un œil sur votre boîte de réception - nous sommes toujours heureux de soutenir les petites entreprises, je suis donc convaincu que nous serons en mesure de trouver une solution pour vous.
Good app, but does not integrate with Shopify reviews.
The app is pretty great, customers seem more enticed to buy. However the plan pricing is INSANE, well for a small business. What they offer for each plan is not worth the cost. $50 to $500 A MONTH? for just a "vip program". Might be switching to a new app that is worth the cost.
Hi there, Nicole from Smile here,
Thank you for taking the time to leave us feedback. We are always looking for ways to improve and be supportive of small businesses. I hear that you are finding Smile to be too expensive, and I want to explain a bit of our pricing structure to provide some clarity.
We offer a Free plan that includes our Points and Referral programs. Small businesses are able to stay on this plan indefinitely as long as they have 200 orders a month. We made this plan with small businesses in mind, so that they can start growing with loyalty at no cost.
Our paid plans are priced based on features. This means that instead of punishing businesses for growth by basing our pricing on customer or order counts, we offer more advanced features on higher up plans. That being said, I can see how if you are looking for a specific feature, like VIP, that is only available on our Pro Plan, the pricing can look a little daunting. However, it is totally possible to run a successful loyalty program without VIP. And, we typically recommend merchants remain on lower plans, until they see enough returns from their program to justify an upgrade.
I've reached out to you via email so that we can make sure that you are successful on your current plan and help you grow your business! I've also offered a free trial of any of our paid plans.
Please let us know if you have any other questions or feedback. We are here to help!
Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
No way to differentiate earning points per product (or collections)
This seems to be great so far. I cannot wait to see the outcome.
entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete
Thanks for your review! We'll send you over an email to help with this 🙂
Ok program but very expensive if you have a lot of members. We ended up leaving because it was no longer cost-effective. Also our customers found it difficult to access and didn't like that they had to get a coupon code in order to redeem their points.
The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.
Thanks for taking the time to write this review. While our Free Plan lets you run a points and referral program, it does have its limitations. We've just sent you a message as we'd love to hear more about which functions are most important for your small business.