Smile: Loyalty & Rewards , 리뷰 5,973개

전체 평점
4.9
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2014년 12월 5일

It's a bit buggy, but the response team fixes the bugs pretty quickly if you send them an email. Support is very quick and courteous and they get to work straight away. Overall, pretty happy with it, especially for the price.

Barrister & Mann Fine Shaving Products
미국
앱 사용 기간 거의 4년
2022년 4월 29일

For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!

Leaves of Trees - Canada
캐나다
앱 사용 기간 거의 4년
답글 Smile.io개 2022년 4월 29일

Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole

2022년 11월 21일

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Gotta Go Gotta Throw
미국
앱 사용 기간 거의 4년
답글 Smile.io개 2022년 11월 22일

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

2017년 10월 1일

New to using, but seems great so far!

Grace Co 2016
미국
앱 사용 기간 3년 초과
2017년 2월 16일

Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!

Ddcreationz
미국
앱 사용 기간 3년 초과
2019년 4월 5일

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Whale Valley
에스토니아
앱 사용 기간 3년 초과
답글 Smile.io개 2019년 4월 8일

Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!

2020년 6월 17일

Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.

Tonik Cycling
미국
앱 사용 기간 대략 3년
답글 Smile.io개 2020년 6월 22일

Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)

2022년 11월 10일

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Best Bully Sticks
미국
앱 사용 기간 대략 3년
답글 Smile.io개 2022년 11월 10일

Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3

2016년 5월 16일

i have just set up the sweet tooth reward program for my store http://hotro.myshopify.com and am so stoked to start using this app. I have read so many positive reviews on the program I cant wait to see it in action.

Hotro
캐나다
앱 사용 기간 대략 3년
2020년 3월 31일

Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?

Lejonjon
뉴질랜드
앱 사용 기간 대략 3년
답글 Smile.io개 2020년 4월 3일

Hey there! Thanks so much for your review! ✨ We've sent over an email to help out!