Smile: Loyalty & Rewards , 리뷰 4,963개

Slows down my store considerably. My SEO/site manager tells me to remove it every month. Very glitchy, I can barely access the dashboard most days. Disappointing considering the number of good reviews it has. I wouldn't recommend it.

The app sent a prompt asking for a review so I obliged.
This app is HORENDOUSLY priced. Yes, there are other options you can use for your store and pay WAY less which I do but I am so disgusted by the sheer audacity of the creators to charge what they do for the most basic of things. There are 3 plans - One for $49 a month, one for $200 a month...Yes, TWO HUNDRED DOLLARS every single MONTH and the last one for $600 monthly. Their free plan is simple and will be enough to get you started with a loyalty program. You won't be able to customize anything about it or add any of your own branding but it will be enough to get going.

If your focusing on your SEO this app has many Javascript issues. With a new site Google page insights was giving me a 38 score. With smile.io being the major contributor. I reach out to support to let them know of the details of the Google issues and the app issues Google was able to provide detailed information about and they immediately brushed it off saying it was not them and instead other apps. I did a support video, recorded it in there help chat with an agent to show them what the code issues where on the mobile and desktop analysis. They knew and didnt care and or denied it was them, despite proof. So I deleted smile.io and my mobile speed score went from 39 to 75 instantly! Load spead it one of the number one areas Google looks at to rank your site high in Google searches and improve users from clicking away. With smile my full load time was 10sec after deleting it it went to 3.5sec. Sad to have deleted it but it was the best for my business to rank on google and measurable improve customer experience. Run your page insights before and after and you'll see the load time drop. Even with disabling the button on mobile. Hope they will finally address there code performance issues, this is a much have for shop owner.

I have been using this app but seems the upgrade plan price is high , beyond the average rewards program. Even so, I could not send point reminder emails in the free plan thus by now it seems not doing much help for my flower business at the moment.

Does not integrate well with POS and other channels like ebay. Can't merge accounts or delete them either. I have some customers that have as many as 7 different entries as customers all with accumulated points because they used a different method of payment. It works fine with the online store but then I'll get people messaging me on ebay saying they received an email about points, signed up and the points aren't there...because they now have two customer profiles in the system. One as a member and one as a guest and the guest account has the points. I thought by adding them as a customer at check out in store on my POS that the points would be awarded to them but nope I have to manually adjust their points. Like I said it works fine if using online store only but if you have multiple channels, good luck because it's a flawed system.

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14
After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

Super nice app and support. I love the value it adds to the store and it was easy to set up. Looks fantastic too from a UI perspective. Thanks to Lynn for the help! **UDPATE** Unfortunately, I have to take 3 stars away. Not being able to reorder rewards in the panel is quite inconvenient and it seems like a pretty basic feature to have. Depending on the season, you might want to promote some rewards more than others (put them on top) or simply keep them nice and tidy. Support told me they would add it to suggestions, but that's pretty much. For the app price, I'd expect to have this functionality by default. Happy to change the rating once this is implemented.

I am not happy that I cannot hide the icon on all devices since I am on free plan. If it’s possible i do not know how. Therefore I am going to completely stop the program instead if they do not respond with a solution I tried to contact support and it’s not as easy as I would like. I just want to keep the rewards program and remove icon. It’s too much clutter on my site already.

Don’t believe all the 5 star reviews. Yea, this has everything you need for a loyalty program. It’s easy to use, just like all the other loyalty apps. These guys were just early on in the game. There are tons of apps doing loyalty programs. Smile is not one that will grow with you. Support team is NOT 24/7. If you have an issue at night on the west coast of the US, good luck having them help... btw, most people like to shop online in the evenings. Also, they apparently had some issue last year that was returning redeemed points to customers. I gave away a few thousand dollars without realizing it until late. Smile offered no compensation. Just told me to manually remove points from customers, which would obviously upset the customer. Lastly, their “search/filter” system is garbage. You can’t find a customer unless you type out their entire email or name. The search is not intuitive. When you have a few thousand customers, it should be. Good luck.

I think too little is offered in the free plan because it is not worth paying for the plans if it is difficult to get persons to sign up. Customization of rewards still has its limits.
will rate again at a later date