Smile: Loyalty & Rewards , 리뷰 5,063개

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2021년 4월 4일

This app has really slowed my website down, I'm not certain the benefits outweigh negatives in this case

Dark Heart Creations
앱 사용 시간: 1년 초과
답글 Smile.io개 2021년 4월 5일

Thanks so much for the honest review and letting us know about the issue you've experienced with slow loading. I've just sent you an email to follow-up with a potential fix for this, so I'd love to hear if you're seeing different results 😊

2021년 3월 31일

I had this app for a little over a year, and it was great. It wasn't until a couple months ago my store started to slow down. Many factors in my speed test pointed to this app. I reached out to CS, they assured me all was fine. But today i decided to remove the app, and my website has improved so much speed wise. I dont know what the issue was, maybe a bug. I don't know. But sadly i had to remove this app from my store.

Three little bows
앱 사용 시간: 12개월
답글 Smile.io개 2021년 3월 31일

Hey there! Thanks so much for your detailed feedback & review. We've sent over an email to help out! :) Looking forward to hearing from you soon!

2021년 3월 21일

The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.

앱 사용 시간: 5개월
답글 Smile.io개 2021년 3월 22일

Thanks for taking the time to write this review. While our Free Plan lets you run a points and referral program, it does have its limitations. We've just sent you a message as we'd love to hear more about which functions are most important for your small business.

2021년 3월 10일

Cette application est vraiment TOP ! super facile à utiliser, on peut créer plusieurs manière de dépenser ses points de fidélité. Par contre, gros point négatifs pour la mise en forme je ne peux même pas ajouter "gratuitement" mon logo pour le mail envoyer automatiquement au client. et payer un abonnement tous les mois juste pour ce détails c'est clair que je ne paierais pas et resterais en gratuit.

Nature U’Mains
앱 사용 시간: 6개월
답글 Smile.io개 2021년 3월 10일

Bonjour, merci d'avoir partagé vos commentaires - c'est formidable d'entendre que vous appréciez le programme de points sur votre boutique :)

Et merci pour vos commentaires sur les prix. Gardez bientôt un œil sur votre boîte de réception - nous sommes toujours heureux de soutenir les petites entreprises, je suis donc convaincu que nous serons en mesure de trouver une solution pour vous.

2021년 3월 10일

Only 3 star because there isn't Italian Language. I think you can improve it with other languages...

앱 사용 시간: 1년 초과
답글 Smile.io개 2021년 3월 10일

Hello! Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.

We're tracking feedback for other languages internally, so we'll add your details to that list. I hope we can accommodate you in the future.

2021년 3월 9일

Very cool app. By far the best quality when it comes to Loyalty rewards program. However I have to mark it down for not having a manual translation option available when there is only 5 default languages to choose from.

앱 사용 시간: 거의 2년
답글 Smile.io개 2021년 3월 10일

Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.

I'm keen to learn what language support you're looking for, so I'll reach out with a follow-up message soon.

Glad to hear that that you're enjoying the core loyalty program though! 🙂

2021년 1월 28일

Nice app! Unfortunately you can choose only 1 language. Doesn't work for stores with more than one language.

앱 사용 시간: 대략 1시간
답글 Smile.io개 2021년 1월 29일

Bonjour! Thank you so much for taking the time to write this review. We really appreciate the feedback about the need to support multiple languages on a single store. While we do support translations to a single language (English, French, German, Spanish, & Portuguese), multi-language support is something we'll definitely consider for future updates to Smile 😊

2021년 1월 16일

Good app, terrible Portuguese translation which doesn't let you fix it by yourself either. It is unprofessional to have something on a website with so many grammatical errors.

앱 사용 시간: 대략 2년
답글 Smile.io개 2021년 1월 17일

Thank you so much for leaving us a review! We recently launched Portuguese as one of our language options and appreciate this feedback. We want to continue improving our app and if it's not too much trouble, would you be able to let us know where we can improve in the Portuguese translation?

Our email is and we want to share this feedback with our product team. Thank you so much!

2020년 12월 12일

I tried out the free version to see if this app would be a good fit for my company. The app is absolutely perfect, aside from 2 major flaws - 1. You can not redeem more than one of the dollar amount rewards at a time on the POS.
2. There is no way to redeem points if other discounts are activated in the checkout on the POS. I am not going to penalize the staff, not letting them utilize their points they earned, just because they get an employee discount.

Deneweth's Garden Center
앱 사용 시간: 10일
답글 Smile.io개 2020년 12월 13일

Hello! Thank you for your review! I've sent over an email explaining how Smile rewards work with Shopify POS :) Look forward to chatting with you!

2020년 12월 5일

I have only had the app for a little while now but so far so good! I would recommend this to other people. The only downside I see so far is to create a tiered system you need to be a pro member which is $5-600 a month which I think is a bit much. I feel you should have a smaller tier system for a the lower price plans and then allow option when you go onto pro they give you a bit more.

앱 사용 시간: 7개월
답글 Smile.io개 2020년 12월 6일

We are so happy to hear that you would recommend this to other people! Thank you for taking the time to share your feedback about our VIP feature and our Pro plan. Our VIP feature is definitely a popular one and we found that merchants who have an established customer base benefit the most from this. That said, we will take this feedback to help us improve our pricing to help more small businesses grow!