Smile: Loyalty & Rewards , 리뷰 5,054개

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2022년 3월 22일

Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.

Flatbush Granola Company
앱 사용 시간: 1년 초과
답글 Smile.io개 2022년 3월 22일

Hey there! Thank you so much for taking the time to leave us a review!
You can change the 'Get Perks' text to something that works for both existing & new customers by going to Branding > Launcher ( Please don't hesitate to reach out if we can help with anything else at all! :)

2022년 3월 22일

Great app, very easy to use! Customer support is great with quick response times, Joshua helped us get set up and ensure the program worked for both us and our customers and even put in a request for our email platform to be integrated! Love how we can brand it to our website, looking forward to them adding the Follow on TikTok reward option.

앱 사용 시간: 11개월
답글 Smile.io개 2022년 3월 22일

Thank you for the kind words about Joshua ✨We will be sure our team sees your feedback! 🙏

2022년 3월 21일

Definitely one of the best made apps on the Shopify App platform and I really appreciate the YouTube videos and guidance made available throughout the process! But I wish that there was a pricing level somewhere between free and the $49.99 per month mark! I have signed up at this level because I had no other choice, but depending on how it works, I might have to cancel because that's high price point for an app.

앱 사용 시간: 대략 4시간
답글 Smile.io개 2022년 3월 22일

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

2022년 3월 18일

Easy to setup. Customers love it. Great chat-based customer service! ...............................

One Drop
앱 사용 시간: 거의 3년
답글 Smile.io개 2022년 3월 19일

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)

2022년 3월 15일

This app has been a good solution for my rewards program. Customer service has been very helpful. There are a couple of things I wish it did, and some programming functions that aren't very user friendly, but overall I feel it's the best solution of those available to me.

Seek & Swoon
앱 사용 시간: 거의 3년
답글 Smile.io개 2022년 3월 15일

Hello! Thanks for sharing your kind and honest feedback.

Smile's designed to work straight out of the box, custom coding would only be required if you wanted to do something such as create very custom earning actions :)

Usually though, we can find a workaround, or raise the feedback internally so that it can be considered for a future product update.

If there's anything we could improve to make Smile perfect for you, we'd love to hear that feedback!

2022년 3월 15일

After lots of emails back and forth to find out when the full integration with Recharge would be coming into play (Smile don't have a mailing list to update clients, I just had to keep checking back), I finally spoke to Joshua who was really helpful and went through all the things I can do with Smile, and how to get set up. He was really helpful so I was really impressed and look forward to getting it all set up!

A Little Bird Co.
앱 사용 시간: 5개월
답글 Smile.io개 2022년 3월 15일

Thank you for sharing your kind feedback! Thrilled to hear that Joshua was so helpful! 🙌

If there's anything else we can help with, please feel free to reach out again 😊

2022년 2월 18일

The free version covers all the basics and works seamlessly with our store, and the support team is very responsive. The only thing I would change is the pricing - I would have loved the ability to connect it to an app to reward customers for reviews, but 49 USD/month is a bit outside our budget right now. I'd have preferred a lower fee for the first tier even if it meant not having the free version. But can highly recommend it and it works as expected.

Literary Lip Balms
앱 사용 시간: 1년 초과
답글 Smile.io개 2022년 2월 18일

Thank you for your candid feedback! This definitely help us improve our product and pricing to continue help small businesses grow! We will reach out to discuss ways to help and improve your experience ✨ Please don't hesitate to send us an email at 🙏 we're always an email away!

2022년 2월 11일

First time downloading the application and staff was prompt with responding to and answering all my questions.

Country Gal Thrift
앱 사용 시간: 41분
답글 Smile.io개 2022년 2월 11일

Thanks so much for taking the time to leave us this review ✨

2022년 1월 25일

Good, we have been using for a while now and we would recommended for other small online business .

Elsie's Luxury Cards
앱 사용 시간: 대략 2시간
답글 Smile.io개 2022년 1월 25일

Amazing to hear that you would recommend us to other small businesses! We're here to help as many small businesses as we can, so the more that hear about us, the better. Thank you for that! 🙂

2022년 1월 21일

App works great and value for money is really good. you have the most important options for rewards given. Only 1 integration for the medium price is a little downsized in my opinion. at least two would make the app much more workable. Customization options are great.
The only thing Im really missing is the integration of a widget of smile in the page building process. So you could create a landing page where the customer has all access to all information for registration, see the balance, basically everything you can do in the launcher as of now. Shopfiy 2.0 now layed the path! Would be amazing to see!
Shoutout to the support really quick and clever responses. Shoutout to Jake, what a legend!

Birkholz Perfume Manufacture
앱 사용 시간: 11개월
답글 Smile.io개 2022년 1월 21일

Thank you so much for your review and your feedback! This is truly valuable to us 🙏