Smile: Loyalty Program Rewards

Very disappointed with the Smile app and their support team. The customer service response time is extremely slow — even after seeing the messages, they take 2–3 days to reply back. We are paying a significant amount for the app, but the support and solutions provided have not been helpful at all. Overall, the experience has been frustrating and unprofessional. I would not recommend this app and would suggest looking for a better alternative.

Do not use. Zero customer support and once you sign up you will be forced to pay $199/mo FOREVER or Cancel. Such a shame.

I used free plan, but the app charge 79$, please refund

not user friendly both for vendor and customers. hard to redeem on POS and pushing you to upgrade to higher plans for easier to use features

There is no proper onboarding (only slow chat support) and there is a lot of things that do not work.

just to name a few:
1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour
2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page
3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0.
4) ... and a few more

If I wait for the chat to give me all the info, I will not be ready before next month.

Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.

Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.

We discovered that more than 12,000 discount codes were created through this app and then published on coupon websites for anyone to use. Nobody ever warned us this was happening. It’s obvious someone hacked or exploited the referral program, but instead of helping, support didn’t even apologize or offer a solution to delete or block these codes.

This is unacceptable for a platform that should be protecting merchants, not leaving us exposed to abuse. If you value your store and revenue, think twice before trusting this app.

Not recommended at all. This app is just such a "pay-to-win" app type.. They have a really basic personalised points program, which does not allow you to make any little modification.

In my case, I reached out the max capacity of the starter plan and started considering upgrading to the 199€ / month, but wanted to see how a couple of new things would work inside of the app first. I found out you can't even access your app with all your customers points and information if you don't pay the upgraded plan in advance. I talked with customer support but, in their words: "they cannot do anything bc I maxed it out my plan"

I am very disappointed with this greedy policy they work with, and now I am looking for another options.

The pricing and lack of features has gotten out of control. We are unsure how Smile calculates the 500 order threshold, but it is not accurate. Beware of the bait and switch for pricing and features that should be included but behind paywalls. You'll be paying $200/month shortly.

We constantly get customer complaints how hard it is to redeem rewards. We have been loyal customers, but it is time to move on and I would bet many are looking for ways out.