Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

리뷰 (6,609)

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 12월 30일

Being billed after i cancel the subscription!

The Smart Cookies®
카타르
앱 사용 기간 3년 초과
답글 Smile.io개 2025년 1월 9일

Thank you for sharing your concerns with us! A member of our billing team has already reached out to you and resolved the issue.

2025년 1월 21일

Unacceptable Customer Service and Unfair Subscription Policy

I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service.

What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing ...

Shabella
미국
앱 사용 기간 8일
답글 Smile.io개 2025년 1월 23일

Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!

2024년 9월 25일

App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!!

Also, the app does not retroactively add points for previous orders a person made before you installed the app.

Taima
미국
앱 사용 기간 4개월
답글 Smile.io개 2024년 10월 23일

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible ...

2024년 9월 20일

Malísimo. Su servicio sí da puntos, pero la gente no puede usarlos. Y al abrir el caso con soporte, más de 24 horas y nadie es capaz de responder el chat. Más de 3 días y nadie responde por correo.

DermaOnline by Provederma
멕시코
앱 사용 기간 5개월
답글 Smile.io개 2024년 9월 22일

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible ...

2024년 9월 5일

not good

Silkonite
홍콩(중국 특별행정구)
앱 사용 기간 5개월
답글 Smile.io개 2024년 9월 10일

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

2024년 10월 11일

They haven't responded to my messages!

Mishow
싱가포르
앱 사용 기간 대략 20시간
답글 Smile.io개 2024년 10월 13일

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!

2024년 8월 4일

Got way to expensive

Silki
남아프리카
앱 사용 기간 3년 초과
답글 Smile.io개 2024년 8월 6일

We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's ...

2019년 1월 2일에 편집됨

Customer service sucks. Sat on chat for 22 minutes before giving up. App isn't integrating with Shopify sales when customers try to use their reward codes. They can see that they have a reward and they get a code, but I have to issue a refund for them to get the discount. Not cool.

Cedar Hill Farm Company
미국
앱 사용 기간 거의 7년
2022년 3월 11일에 편집됨

I had to downgrade my review because they no longer offer any sort of support. We've been loyal to them for 4+ years and I think we're going to have to look elsewhere

Drmtlgy
미국
앱 사용 기간 6년 초과
2022년 8월 22일

Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super ...

iLevel Lab
미국
앱 사용 기간 거의 6년
답글 Smile.io개 2022년 8월 22일

We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP.

I also took a look over ...