Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

리뷰 (6,717)

전체 평점
4.8
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  • 평점의 88%가 별 5개입니다
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  • 평점의 2%가 별 3개입니다
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2019년 8월 16일

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

Bijoux Medusa
캐나다
앱 사용 기간 3개월
답글 Smile.io개 2019년 8월 20일

Thank you for your feedback! We've sent an email your way :)

2021년 11월 4일

Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.

Dr Party
영국
앱 사용 기간 3개월
답글 Smile.io개 2021년 11월 4일

Hi there,

Thank you for sharing your honest feedback with us.

Supporting small business is what we love doing the most. So we'd love the opportunity to connect with you and figure out a viable and affordable option to use Smile on your store.

If you could email help@smile.io or jump on our live chat, we'll see what we can do to help :)

2019년 12월 7일

Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.

MagicAtYourDoor.com
미국
앱 사용 기간 2개월
답글 Smile.io개 2019년 12월 9일

Thank you for the feedback!

2018년 12월 4일

unfortunately you can't integrate with anything unless you pay $50 , bit of a joke really, how can a new store get going like this?

Boujeecat
미국
앱 사용 기간 2개월
2021년 6월 18일

Setup everything and tried reading articles but not able to see any mail or notification on confirmation page or any thing tries creating account, becoming member but not able to get points on placing order. If I am not able to see it then how will out customer gonna notice day. then it will be a total waste

Envate
인도
앱 사용 기간 대략 2개월
답글 Smile.io개 2021년 6월 18일

We're so sorry to hear that you didn't have a nice experience :( We've sent over an email to you to help out here. We'll do our best to get this sorted for you!

2019년 5월 10일

over priced not doing the job we will try one of the competitors with better price options and same tools

Everyday Medical
미국
앱 사용 기간 대략 2개월
답글 Smile.io개 2019년 5월 13일

Thank you for the feedback! We've sent an email your way :)

2017년 10월 1일

It seem like a good App but the set up is not easy for a novice person

Chicmall
미국
앱 사용 기간 대략 1개월
2020년 10월 19일에 편집됨

The app works quite seamlessly, but since language can not be translated, the app is rather useless for international businesses. A true shame, since adding a translation option should not be such a difficult task. Adapting shops to local markets is essential in modern e-commerce, and therefore I can not recommend this app.

Karmameju Skincare
덴마크
앱 사용 기간 대략 1개월
답글 Smile.io개 2020년 10월 19일

Thank you for your candid review! We really value and appreciate this honest feedback. We've sent an email your way with some additional information.

2016년 5월 19일

Horrible product. Stay away. I have installed it and tried to use it, but I keep getting errors when trying to log into their system. I have tried changing my password and I get caught in an endless reset loop, with the new password not working. I have tried contacting them and gotten no reply.

Titanparacord
미국
앱 사용 기간 대략 1개월
2020년 1월 30일

So far the app seems to not work. It signed up customers as members on install that don't have accounts. My biggest repeat customer who has an account is only a candidate. Sent support got 1 email back and no further reply's or fixes.

Indypicker.com
미국
앱 사용 기간 27일
답글 Smile.io개 2020년 1월 31일

Thanks for leaving a review. I'm really disappointed to hear that Smile isn't working for you, that's not the experience we like to offer. I've sent you an email so that we can get this fixed!
-Elli