Smile: Loyalty & Rewards , 리뷰 5,528개

전체 평점
4.8
평점 수준당 개수
  • 평점의 87%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 10월 9일에 편집됨

Customer service is great, but would love to be able to download copies of invoices from the app. An interim fix has been the that the lovely people at Smile now send us a link every month. The follow up service is also great. Thank you.

Beserk
오스트레일리아
앱 사용 기간 6년 초과
답글 Smile.io개 2023년 9월 16일

Thank you so much for your kind review we really appreciate it. I've reached out via email to provide more info on the invoice feature we appreciate the feedback and will do what we can to action them.

Best regards

Smile team

2023년 10월 20일에 편집됨

**Update**
The app itself has always functioned excellent and has been a great boost to our business.

A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..

Niagara Fresh Market
캐나다
앱 사용 기간 2년 초과
답글 Smile.io개 2023년 10월 4일

Thank you for your feedback it is really helpful to enable us to improve. I've reached out via email to see if we can help resolve this situation for you.

Best regards

David

2023년 9월 13일

Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.

Twelve Oak Boutique
미국
앱 사용 기간 3년 초과
답글 Smile.io개 2023년 9월 14일

Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!

I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!

2023년 11월 21일

We've been using Smile for months and the program has been a great compliment to our customer loyalty offerings. Support is usually very prompt and helpful. The app interface requires a small learning curve, but easy once you're set up. Would happily recommend to others!

PRATIMA Skincare
미국
앱 사용 기간 4개월
답글 Smile.io개 2023년 12월 2일

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

2023년 8월 14일

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.

Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!

We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!

The Quilty Shop
미국
앱 사용 기간 9개월
답글 Smile.io개 2023년 8월 16일

Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.

I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!

2023년 9월 26일

It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on smile.io.com that I would rate 5 stars.

Healing mountain crystals
미국
앱 사용 기간 대략 1개월
답글 Smile.io개 2023년 11월 5일

Thank you so much for your kind words we really appreciate it.

We've reached out via email to see how we can improve our service.

Best regards
The Smile Team

2023년 8월 29일

David's very responsive and helpful whenever we have queries or requests! He was able to offer solutions or resolve our concerns immediately.

Boozy.ph
필리핀
앱 사용 기간 거의 5년
답글 Smile.io개 2023년 8월 31일

Thank you so much for your kind words we really appreciate it.

We've reached out via email to see how we can improve our service

Best regards

The Smile Team

2023년 8월 11일

My website is currently being fixed, but looking forward to seeing this work in my favour, with my customers benefitting too. I’m currently playing around with the free version, before I leap into paid. Customer service from Jade has been incredible, even with me being on the free plan. Gives me a lot of confidence in the product

Emilia Hunt
영국
앱 사용 기간 23일
2023년 11월 29일

Joana was great at answering all my question and concerns. I am satisficed with her service.

Amerisal Foods LLC
미국
앱 사용 기간 6개월
답글 Smile.io개 2023년 12월 2일

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

2023년 8월 8일

David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile

Echt Apparel
오스트레일리아
앱 사용 기간 거의 4년
답글 Smile.io개 2023년 8월 10일

Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time.

Best regards

David