Smile: Loyalty & Rewards
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Omtaler (6 547)
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Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)
Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. At the current time, there isn't an easy way to translate Smile into multiple languages. However other customers have also expressed their interest in multi-language support, and we can see why. We're starting with the ability to offer Smile in a single non-English language first since this is a very popular request we hear. We don't have a timeline for multi-language, but we've added your vote to the request internally and will revisit it as soon as we have the capability.
- the Smile Team 🙏
Seemingly simple to set up but if the shop is already in play and trying to convert from another reward system, this can be very time consuming to manually migrate. Paid for SMB service for phone support but no inbound service is available. Set an appointment for a call and no phone call happened, this is not the way you want to start a paid service. Sweet tooth gets high marks for ease of use from the front of the house and poor marks for service.
its kinda little slow in loading popup!
Good app, terrible Portuguese translation which doesn't let you fix it by yourself either. It is unprofessional to have something on a website with so many grammatical errors.
Thank you so much for leaving us a review! We recently launched Portuguese as one of our language options and appreciate this feedback. We want to continue improving our app and if it's not too much trouble, would you be able to let us know where we can improve in the Portuguese translation?
Our email is help@smile.io and we want to share this feedback with our product team. Thank you so much!
At this time i cannot give much of a review since i did just install it, so far everything seems okaythough.
Great App to get the party started. Wish the FREE level had a bit more customization and more support for uniqueness but, alas- it's a starter kit for rewarding awesome customers!
Seems like a great app and great concept, but it won't let me edit Anything after it has been set up. Just really frustrating. Assume it is a glitch since all the other reviews are so positive. I'll keep trying.
manca la possibilità della traduzione in italiano!!!! Per il resto e una buona app. Ancora non ho avuto il piacere di vederla in funzione ma spero che parti presto
Hi there,
Thanks for sharing your open and honest feedback.
Our translations feature is still relatively new, so we're still learning which languages will provide the most value to our merchants.
While we don't yet officially support Italian, it looks like we've provided you with access to a workaround that would enable you to manually translate some parts of the app.
I've sent a follow-up email to see if we can help any further with this :)
so far so good- I'm already learning from their enticing offer to help optimise SEO when I leave this review.
The app is great but unfortunately many of the app sections and email notifications are not customizable and my store is in spanish so I can't use it for my business. That was a big disappointment because I like all the features from the program. The day they allow you to customize a bit more I will turn my review into a 5 star one.
Hey there! We're sorry to hear you're experiencing issues! We will be in touch via email for further assistance. :)