Smile: Loyalty & Rewards
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So far, This app makes me life so much easier!
We don't usually leave reviews for apps. We gave this app about a year on the Small Business plan. It didn't come cheap, but the results are starting to show. We integrated the app with our review app (yotpo) and they work great together. We love our customers and we want them to feel the love as well. This app is a great way to show it. Gets our customers more involved than your typical coupon. Thanks Smile.io
Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!
Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole
Smile is working well for us so far, and a big part of my rating because their support team is very responsive. If one team member isn't online then another will tag in to fill in the gaps, which is much appreciated!
Thanks Smile team for your work!
Thanks so much for taking the time to leave this kind review 😊
Smile Team ✨
Nice app. It helped us to grow our business by rewwarding our customers. Many thanks,
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
This app has been a great addition to our website as a loyalty program for our customers. The customer service is super fast and extremely helpful! I would highly recommend.
We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕
This app is easy to set up. I can't wait for my customers to start earning points. I love how everything is easy and less work for the business owner to do.
Thank you for the review! We've worked really hard to make Smile as easy to use as possible. We appreciate the 5-star rating! 😄
Super easy to set up, can't wait to see it in action. Would like a better way to preview what the upgrade options actually look like to help evaluate the upsell.
Amazing app. Great options for start-up online stores and user-friendly. I tried other loyalty apps, and by far, Sweet Tooth is my favorite.