Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Omtaler (6 481)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 8 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
8. juli 2024

Great App with Awesome Support.
They really superfast to solve my issued.
Keep it on, Smile Team. Don't forget to always keep your SMILE!

Many thanks.
Eric

Ticket To The Moon
Indonesia
Over 1 år bruker appen
Smile.io svarte 10. juli 2024

Thanks for your lovely review Eric! We are glad your issue was solved quickly :)

5. juli 2024

I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.

The Eczema Company
USA
3 måneder bruker appen
Smile.io svarte 23. juli 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

28. august 2024

Good app with great functionalities and the team is very helpful. Great service, thank you Lynn.

Botanic Blend
Nederland
2 måneder bruker appen
Smile.io svarte 30. august 2024

Thank you for the 5 star review! 🙂

Smile Team ✨

20. juni 2024

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Happy Lucky's Teahouse
USA
Over 4 år bruker appen
Smile.io svarte 22. juni 2024

So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

19. juni 2024

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Esembly
USA
Over 1 år bruker appen
Smile.io svarte 22. juni 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Redigert 30. oktober 2024

Had great customer service from Shelby at Smile.Io recently! She has been able to provide a report that is currently unable to be accessed from the main analytics page and has it scheduled to update me on a later date. Incredibly helpful!

Dr Sam's
Storbritannia
Over 1 år bruker appen
Smile.io svarte 26. juni 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Jade- Smile Team✨

5. august 2024

Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

by valenti® ORGANICS
USA
6 dager bruker appen
Smile.io svarte 28. august 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

29. juli 2024

There was an issue with the integration because of my theme - NOT because of the Smile app and they dug deep and fixed it for me! Great customer service!

Lash Lift Society
USA
Rundt 1 måned bruker appen
Smile.io svarte 31. juli 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

Redigert 8. juni 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Canada
Rundt 4 år bruker appen
Smile.io svarte 31. mai 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah

25. oktober 2024

Smooth setup and seamless execution of dispersing and redeeming points for our customers!

YoColorado
USA
9 dager bruker appen
Smile.io svarte 28. oktober 2024

We are so happy to hear you found our app works seamlessly! We look forward to watching your loyalty program thrive.