Smile: Loyalty & Rewards

over and over again smile exceeds my expectations of their customer service! I've requested some truly ridiculous things and every time they come through and help me out big time!
really doing the loyalty thing right.
Thanks lisa!

We are in the process of setting up our loyalty program and have been in contact with customer support several times with questions. They have been very responsive and Brandon in particular was very helpful today in researching an issue I had with their loyalty landing page template. Overall the app has been pretty user-friendly as far as getting the back end all set up. Looking forward to launching our program soon!

Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.

My business has been using this app for a little over a year. I must admit that for at least half that time we did not invest a lot of time into mastering it. We just got it started and left it do it's thing. Occasionally customers had questions that I could not readily answer, but it was easy to get the answer from Smile.
There has been no real problems, there were a few issues that came from user error, but the program itself does what it promises. I think that's an accomplishment, for this app to function so well with little or no maintenance.
So I'm giving it 5 stars although I have not used it to it's full potential yet, but from what I have seen, it's worth it.

Love it - probably the best loyalty program for Shopify that I've had the pleasure of using. We started with Smile, left for Stamped.io, then left for influence.io and we're back on Smile after all that. Didn't know what we lost til we left. They welcomed us back and it's been seamless since.

EDIT: Lynn was a rockstar and helped fix our theme issues within a few hours

We have been running the Smile.io app for five years now and our ladies love the point and discount system. It is super easy and can be used online, in-store, and on our mobile app. The support team has been very helpful whenever we have questions, recently Lisa helped us figure out how to expand our account. Much appreciated!

Lynn was very helpful! I am just getting started with the app and she was able to help me get started on the right foot! She took a lot of time to answer ALL of my questions and even helped me with an update I was having trouble with on my website. She was incredibly patient and went above and beyond!

set up is easy and the app is user friendly

We have been very pleased with Smile running our Coffee Perks reward program. We have used it for over 2 years. The integrations are great as well which helps us be more productive in answering customer issues. We are getting ready to push out the referral program to drive loyalty. I recommend this app highly!

There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.