Smile: Loyalty & Rewards
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Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
Great product and support. very easy to use.. come sign up at MyRubyLips.com
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
I just got off a chat with Lisa and she was phenomenal! So friendly and HELPFUL! She solved all my problems! You're lucky to have her!
Oh my goodness! This made my day 😊 Thank you so much for your lovely, kind words and for taking the time to leave this review! I really appreciate it 💖
Please don't hesitate to reach out if you ever need more assistance 🤩 It was a pleasure chatting with you!
Lisa - Smile Team✨
Super fast and friendly customer service. Solved my issue immediately!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Cheers,
- Smile Team ✨
The app is great, as of now using the free plan.
Whenever I have questions I go to the support.
Jade was really helpful and quick to answer my questions.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Super helpful, solved our problem quickly.
Thank you for your review we really appreciate it.
Please reach out if there is anything we can help with.
Cheers
The Smile team
Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!
We smiled reading this review! Thank you so much :)
Very great customer service from Nicole M. when I needed help setting up my program! I am enjoying Smile very much!
KS - The Southern Decorista
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Nicole 🤩
Don't hesitate to reach out if you have any questions! We're always here when you need us 💖
- Smile Team ✨
Their customer service is superb and the app is very good!
Thank you for your review and feedback. A member of our support team has reached out to learn more about your needs and how we can help further.
Great support, very responsive and helpful. Problems fixed with ease.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨