Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Omtaler (6 630)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 8 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 1 % av vurderingene er 1 stjerner
16. august 2018

Never had a chance to launch it. Was told I could offer a Points per Product program before I signed up but after signing up and downloading app I was informed I could only do a Points per Dollar model. Sorry. Not Smiling

Whitemountainpuzzles Com
USA
2 dager bruker appen
Redigert 30. juni 2020

I joined the paid 49$/month plan for one reason , which is to be able to hide/show loyalty program icon on specific pages. Then I realized that this feature is not working even on the paid plan. Although the team is responsive via email (which is not solving the problem). I need a live support to solve the problem , else it is a waste of time effort (yet , I am still optimistic and expecting the problem to be solved)

Note: This review might change depending on the app experience

Brandat Outlet LLC
De forente arabiske emirater
2 dager bruker appen
Smile.io svarte 30. juni 2020

Hello! Thank you for your review. We've sent over an email to help out with this. Our live chat is available from 9-5EST Monday to Friday! Look forward to chatting with you! 😄

Redigert 21. april 2020

what is this ???? do you guys do testing of the product before releasing it ....contact me i will give you detail

Mama's Station
USA
1 dag bruker appen
Smile.io svarte 22. april 2020

Hey there! Thank you for your review. So sorry about whatever you experienced! I've sent you an email to learn more.

21. august 2023

App gets installed and then refreshes constantly and never works. Tried reaching out to customer service and they said they couldn't see my site as installed even after sending a screenshot. The app is not functional or user friendly.

CoastalGlowSkinClinic
USA
1 dag bruker appen
Smile.io svarte 22. august 2023

We're so sorry to hear that you're having a less-than-ideal experience with your program launch! I believe our support team was able to resolve this quickly, regardless, I've reached out via that chat thread to ensure that things are operating as expected. Looking forward to hearing from you over there :)

Yours in loyalty,

Brandon - Manager, Live Chat

8. oktober 2019

Cannot create multiple tier systems like Sephora. Too bad, it seems like a popular app. Check out Growave instead to do multiple tiers.

Scarflings
Canada
Rundt 23 timer bruker appen
Smile.io svarte 8. oktober 2019

Thank you for reaching out! We've sent an email your way with more information! 🙂

18. juli 2018

This is a scam.

The app claims that it will reward your customers for sharing your shop on Facebook and Twitter. However the app does not track any sharing and just gives free points to customers for NOTHING. I reached out to their support team and they do not respond.

Business relationship is all about trust and if they are able to be misleading on such important information then from my point of view they cannot be trusted.

I am sorry but goodbye Smile.

Tuteleriebatistas
Benin
Rundt 17 timer bruker appen
13. februar 2022

Doesn't work for customers without an email .... so this is useless for a POS where most of my customers don't have an email registered.
And poor support ... says "Hi", then no answers after more than 30min. Could at least say that it is not possible to import points for client without an email instead of wasting my time.

La Baie des Anges
Frankrike
Rundt 8 timer bruker appen
Smile.io svarte 14. februar 2022

Thank you so much for letting us know about the experience you had! This is FAR from our standard level of service that our merchants have come to expect from us, and we will be taking steps internally to ensure this sort of interaction remains an isolated incident. We aim to be as transparent as possible, and we're truly sorry that our live chat team's response about CSV import capabilities didn't address your concern directly 😞

I will be reaching out very soon to address this with you personally. Looking forward to connecting with you to re-establish the service-level we take pride in offering our merchants!

Brandon - Merchant Experience Manager

23. september 2019

Wich kind of app dont allow you to change the languaje?? So bad, a waste of time if you want to open a store in any other languaje without paying 50 per month.

PREAKY
Spania
Rundt 6 timer bruker appen
Smile.io svarte 23. september 2019

Thanks for the feedback! We'll be in touch to chat more!

1. september 2017

Very great system & idea. However, the actual end product does not work whatsoever. Whenever a customer tries to register a rewards account, the page just refreshes, that's it. I would love to use this app because of it's great integrations, hoping for updates soon!

Last Free Souls
USA
Rundt 1 time bruker appen
29. desember 2020

I try this app Make a mistake in the spealling of the name of the point. Now i cant changed the name ! Thats a bummer. Need to pay to maje this change ‍♀️

AM et Co
Canada
Rundt 1 time bruker appen
Smile.io svarte 29. desember 2020

Hello there! You should be able to change the points branding name in Program > Points under 'Points branding' on the free plan!
We've sent you over an email to help out further 💖