Smile: Loyalty & Rewards

Brandon and Joana have been a really big help over the last few days with all of our questions, and we've made so much progress and improvement to our store thanks to their assistance. They have been incredibly thorough and I'd like to thank them personally for helping me understand the app and how we can make it work the most effectively within our network.

The team on the support chat as a whole have all been very helpful from the first day we installed smile. And the app itself is versatile, easy to use, customisable, and has lots of cool features! Would definitely recommend :)

The Support officer-Andrea was fast and responded well to my queries. Liked the efficiency! Thanks!

I contacted Smile as we had a few questions regarding paid plans and Joana was fantastic! Every response was detailed and amazing, we will be continuing with Smile.io.

Fantastic service and thank you so much, Joana :)

Pleasure speaking with you and resolving our issue.

I'm a new user about this app. Great service, fast response! Appreciate it:)

We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.

Overall, it does work well.

Working with Lynn was an absolute pleasure. Top notch customer service. Super attentive and easy to communicate with.
The app is great but the customer service takes it to another level.

Excellent customer service from Jade with updating our rewards program to ensure we can continue to bring this service to our customers. Happy to be a loyal user of Smile!

Lynn P was quick to respond to my questions and concerns. She was helpful with her step by step knowledge of getting me set up properly for my business.

It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!

Very helpful with my questions. Was provided advise for resolution of issue, with follow up.