Smile: Loyalty Program Rewards
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After a few emails bouncing around between agents, I finally got to Lynn. Once I explained the situation, she had me squared away in no time. If I’d gotten Lynn from the start, this would’ve been a no-brainer 5/5 — she’s the MVP here!
The app doesn't feature all the tools we need to start our loyalty program, but the support was really helpful and fast in resolving our problems.
I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with
Thank you for your review! We look forward to working with you closely :)
wait time was lengthy but reps were helpful and thorough.
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
Always very helpful if an issue comes up that I am unable to resolve on my own!
Thank you so much for leaving your review! We really appreciate it!
- Smile Team ✨
Lisa was very helpful and effecient. Many thanks
Thank you for your review and feedback. I've reached out via email to address this with you.
Easy to use, with helpful customer service
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
Jade was a great help to me. Super-fast response as well.
Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)
