Smile: Loyalty & Rewards , 5.982 recensies

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14
After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

I could only give 5 stars on the easiness of the app because everything was super simple to set up. Everything is up and running so I'm waiting to see how it'll do!

Perfecto! Its simple and easy to use, I can even name my points that awesome and so many options to add for cleints just endless oppertunity guys its must have it really added a little something to my shop thx smile io i just love you ...

While this app is easy to set up and use, for $49 a month - which is NOT CHEAP - id like to be able to at least gain some deeper analytics that what is currently received - which is almost nothing. Only once were we offered able to offer to our customers a promotion to "double their points" and when i enquired re running this special again, was told it was only offered based on algorithms? i have not seen it since and that was around a year ago. It does not give me incentive to upgrade the account to a more expensive plan and will be looking at alternative apps this year. I would not recommend this app to other business's based solely on the lack of analytics available.

what a fun app! and awesome customer service!

What an awesome application, works wonders! I'm extremely glad I've given this a go, I'm overwhelmed with the results!

Love Sweet Tooth reward apps. The only reason I give 4 stars versus 5 is due to not being able to give the basic function of having the option to change positioning of the app on my homepage.

Just added this to my store, so far so good. My only concern is the lack of a link to the rewards program that I can use to promote it via email etc.

Seems like a really great program. Jen was super helpful.

Like the app. Easy to use and makes customers to come back.