Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recenzje (6 472)

Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 88% ocen to oceny z 5 gwiazdkami
  • 8% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
30 lipiec 2024

Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)

The Third Place Books
Australia
Około miesiąca korzystania z aplikacji
Smile.io odpowiedział(a) 31 lipiec 2024

Thanks for taking the time to leave us a review! 💛

Joana - Smile Team 💛

19 czerwiec 2024

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Esembly
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Smile.io odpowiedział(a) 22 czerwiec 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

31 październik 2024

Prompt customer service

Erstwilder
Australia
Ponad 4 lata korzystania z aplikacji
Smile.io odpowiedział(a) 2 listopad 2024

Thank you for the 5 star review! 🙌

- Smile Team ✨

Edytowano 8 czerwiec 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Kanada
Około 4 lata korzystania z aplikacji
Smile.io odpowiedział(a) 31 maj 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah

Edytowano 30 październik 2024

Had great customer service from Shelby at Smile.Io recently! She has been able to provide a report that is currently unable to be accessed from the main analytics page and has it scheduled to update me on a later date. Incredibly helpful!

Dr Sam's
Wielka Brytania
Ponad rok korzystania z aplikacji
Smile.io odpowiedział(a) 26 czerwiec 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Jade- Smile Team✨

28 październik 2024

Great Customer Service!!

BrownButterBeauty
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Smile.io odpowiedział(a) 30 październik 2024

Thank you so much for 5 stars!

1 październik 2024

Absolutely love this product! The app is top-notch, and it has exceeded my expectations. It has elevated our website, we hope to continue to see upgrades to it. I would recommend this product for certain.

Vanity Fur Pet Shop
Kanada
Około 23 godziny korzystania z aplikacji
Smile.io odpowiedział(a) 3 październik 2024

Thank you for the 5-star review and such kind words! 💖

Smile Team✨

22 październik 2024

Excellent customer service

Look What KD Did!
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Smile.io odpowiedział(a) 23 październik 2024

Thank you for your review! We are glad to hear you had some great support from us :)

28 sierpień 2024

Good app with great functionalities and the team is very helpful. Great service, thank you Lynn.

Botanic Blend
Holandia
2 miesiące korzystania z aplikacji
Smile.io odpowiedział(a) 30 sierpień 2024

Thank you for the 5 star review! 🙂

Smile Team ✨

3 lipiec 2024

I recently had the pleasure of receiving assistance from Lynn at Smile.io, and I cannot express enough how grateful I am for her exceptional support. From the very beginning, I was having a lot of difficulty navigating through some of the features and functionalities of the platform. However, Lynn was there to guide me every step of the way.

Lynn's patience and dedication were evident throughout our interactions. She took the time to thoroughly understand the issues I was facing and provided clear, step-by-step instructions to resolve them. Her explanations were always easy to follow, and she made sure that I was comfortable with each step before moving on to the next.

What truly stood out was Lynn's unwavering commitment to ensuring that I had a positive experience. She never rushed through our conversations and was always willing to go the extra mile to help me understand the solutions. Her friendly and professional demeanor made the entire process much less stressful and more manageable.

In addition to her technical expertise, Lynn's customer service skills are truly commendable. She was always prompt in her responses and consistently provided helpful and insightful advice. It's clear that she genuinely cares about her clients and takes pride in her work.

Given the outstanding level of service that Lynn provides, I firmly believe that she deserves recognition and a raise for her hard work. Her dedication to helping customers and her ability to make complex issues seem simple are invaluable assets to Smile.io. Lynn's support has not only resolved my issues but also left me with a very positive impression of the company.

Thank you, Lynn, for your exceptional service and for making my experience with Smile.io so much better. Your efforts are greatly appreciated!

SVNE Organics
Wielka Brytania
Około miesiąca korzystania z aplikacji
Smile.io odpowiedział(a) 6 lipiec 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨