Smile: Loyalty & Rewards

This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.

Quick and helpful support. I had the pleasure of talking to Hannah!

Lisa was extremely helpful. App functioned great as well.

Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy.
Thank you Lisa!

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much

Hannah's explanation is straight forward and clear. Thank you.

Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)

After trying several rewards system Apps for years, this is definitely the best, very complete interface and covers all types of possible existing rewards, the only negative point I find is the excessive cost of its plans, which at least for small businesses or businesses just starting out, I don't think it's possible to pay for their plans, but I give it 5 stars since they have a free plan that is also very useful and it is available to everyone.