Smile: Loyalty Program Rewards

**Update** Smile.io reached out and resolved the issue via email. Turns out strict tracking settings prevent access to their app via Shopify. Anyone else experiencing issues, try 'balanced' as an initial fix. They resolved this issue in 2 days via me leaving a review on the Shopify App Store. I couldn't ask for support through the app due to not having access. 'W' for their support team.
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Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

We've been using Smile.io for a while and have upgraded over time. The features are very useful and the loyalty programme definitely increases our customer retention and sales.

The customer service is fast and knowledgeable!

I have been using the app for a months now on the free plan and so far it has everything that I need. I had a small issue with locating where to customize some settings (there could be a few tiny tweaks to the UI to help with this), however my support rep was extremely helpful and very quickly provided a solution. The support I received alone is a great reason to carry on with this app. Looking forward to building out more with Smile.io.

We came to Smile.io feeling stuck on API access and worried we couldn’t promote our Bakery Rewards balance in Klaviyo. Ezra responded quickly, listened, and solved the problem with a pragmatic offer to add a complimentary Klaviyo integration slot. He shared clear guidelines, set expectations, and even said he’d advocate internally on pricing —precisely the kind of ownership and empathy you hope for in support. Implementation has been smooth, and we can now encourage our customers to focus on loyalty-led value rather than one-off discounts. Smile.io went from “nice idea” to a genuine partner because of Ezra’s help—five stars from The T-Shirt Bakery.

Excellent team and support. When I had issues, I contacted them, and they responded swiftly and effectively, going above and beyond to assist. They also proactively helped me set up my rewards and improve the app. Additionally, they offered valuable advice on managing the situation. That’s why I strongly recommend them. They're a great team, and I look forward to continuing our collaboration.

We discovered that more than 12,000 discount codes were created through this app and then published on coupon websites for anyone to use. Nobody ever warned us this was happening. It’s obvious someone hacked or exploited the referral program, but instead of helping, support didn’t even apologize or offer a solution to delete or block these codes.

This is unacceptable for a platform that should be protecting merchants, not leaving us exposed to abuse. If you value your store and revenue, think twice before trusting this app.

not great. it seems they hide the fact that nothing seem to be included in the $49 option so you have to upgrade to $199. I think being more up front with customisations and what you get ie no landing page, no links, nothing. The reason i wanted this ... which i thought was common sense... was so that the the app would sync to a landing page and work smoothly ie for better customer / shopper satisfaction. I hoping that the app may change my mind and we will stick with it . Smile have since got in contact and suggested options so I will test these and test the app.

As I relaunch my skincare business, the Smile rewards program makes it so much easier to connect with my customers and build lasting trust. As a new business owner it’s easy to use and my customer service rep was very kind and helpful.

The Smile app has been one of the easiest loyalty and referral apps I’ve set up on Shopify. Their support team, Cole, Shelby, and Lynn, were always quick to respond and incredibly helpful with any technical questions I had. If a feature wasn’t available, they didn’t just brush it off; they passed along recommendations to their product team as possible future enhancements.

Unlike many other apps with endless chatbots or large teams of agents giving generic responses, Smile has a small team of real people who actually care and help you get your program up and running. That personal touch really stood out.

I’ve been very happy with both the level of service and the product itself, and I’m already seeing Smile make a positive difference in my customer lifetime value. Highly recommend!

So far it has been great, we ran in to some issues that wasn't smile app related I just thought it was and the team worked hard to help us and went above and beyond to find a solution to our issue turned out it was another app that was blocking smile and we were able to have this resolved with the information received from smiles technical team, thank you Angie!