Smile: Loyalty & Rewards

Fab app, needed a bit of help in the beginning but the Help desk was always swift and helpful. Highly recommended. Our customers like having the rewards, and particularly like saving up for the higher values, so don't be afraid to have three or four stepped rewards. The only thing that did slow us down was working out the maths behind everything....ie, the value of our product's 'points' vs the value of the rewards 'points' is actually a complicated algorythm, and you want to get it right before you launch. Sweettooth offers a good tutorial on this, but if maths isn't your strong suit, and you start to go cross-eyed, best to talk to someone who really understands the difference between the value of the points earned and the value of the points spent, and how this applies to your business model. This could make or break your program's success. UPDATE: Needed help with positioning the app logo to avoid overlapping with another information box, and once more the Help Desk was super quick and helpful.

Great rewards app, needs a few more features in the free subscription.

Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)

This is a very cool app and our customers seem to really enjoy using it. It also intergrates well and looks very professional. More importantly, its made the reward system pretty fun to use and feel like a game. Definitely a good way to build customer loyalty and further interaction.

We needed help with accessing rewards and understanding how the program works, and Lisa was so helpful and quick with her answers!

Easy set up, easy to use, and our customers love it.

great support in no time

Great service! Looking forward to using this app in my new store.

A BIG BIG thankyou to Joana and Tess from Smile and the whole team! I was having some issues with the popup being a bit cluttered on mobile and also effecting another app. Not only did they log in and fix it, they granted me access to choose what is displayed on Mobile and desktop. Honestly guys couldn't recommend them enough! Great weekend to you all!

They fixed a problem for me quickly I am happy with them. I just wished they had a rewards for a customers birthday