Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recenzje (6 618)

Ogólna ocena
4,8
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  • 2% ocen to oceny z 3 gwiazdkami
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12 czerwiec 2024

Hello, we are using the Smile rewards app as Shopify's main reward app.
We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan.
In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly.
When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!

MSTOREBUY
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Smile.io odpowiedział(a) 13 czerwiec 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

15 listopad 2024

Great support!

sigikid
Stany Zjednoczone
15 dni korzystania z aplikacji
Smile.io odpowiedział(a) 16 listopad 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

16 sierpień 2024

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

Milkweed Balm
Stany Zjednoczone
Około 23 godziny korzystania z aplikacji
Smile.io odpowiedział(a) 17 sierpień 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

28 listopad 2024

awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works.

Alyaka.com
Wielka Brytania
12 minut korzystania z aplikacji
Smile.io odpowiedział(a) 29 listopad 2024

So glad Joana was able to assist you and thank you for your lovely review!

13 sierpień 2024

Quick and helpful support. I had the pleasure of talking to Hannah!

Happy Gut Life
Stany Zjednoczone
8 miesięcy korzystania z aplikacji
Smile.io odpowiedział(a) 14 sierpień 2024

Thank you for your lovely review! I'm so glad we were able to assist you, I look forward to watching your program grow :)
-Hannah

Edytowano 8 czerwiec 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Kanada
Około 4 lata korzystania z aplikacji
Smile.io odpowiedział(a) 31 maj 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah

14 październik 2024

Wonderful service!

Victorian Varnish
Stany Zjednoczone
4 miesiące korzystania z aplikacji
Smile.io odpowiedział(a) 16 październik 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

30 lipiec 2024

Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)

The Third Place Books
Australia
Około miesiąca korzystania z aplikacji
Smile.io odpowiedział(a) 31 lipiec 2024

Thanks for taking the time to leave us a review! 💛

Joana - Smile Team 💛

30 sierpień 2024

Super helpful!

Muvuca Agroflorestal
Brazylia
5 miesięcy korzystania z aplikacji
Smile.io odpowiedział(a) 1 wrzesień 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

25 czerwiec 2024

Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.

Atsuko
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Smile.io odpowiedział(a) 27 czerwiec 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨