Smile: Loyalty & Rewards

A great support experience with Joana today, my issue was identified and resolved very quickly. Joana was patient and polite too. Thank you!

The Smile.io app has been instrumental in enabling us to connect with and reward our customers across various platforms, including online and point-of-sale systems.

The administrative interface is user-friendly, and the support team is responsive, providing timely solutions primarily via email, which works well for us. We highly recommend this app to all businesses.

Absolutely awesome service

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.

Overall, it does work very well.

I haven't used the app yet, but the customer service prior to install has been outstanding! Happy to find an app with quick, responsive support.

Great support ! Thank you !

The Support officer-Andrea was fast and responded well to my queries. Liked the efficiency! Thanks!

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.