Smile: Loyalty & Rewards
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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This is the first app that I have not encountered any problems, extremely quick with set up, easy to customise. 5 star rating. Well deserved.
The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Customer support is quick and helpful. The Smile app is easy to set up and their knowledge base is an excellent source of information. The customization and branding options are amazing.
We work hard to equip our merchants with the best resources possible. The five-star review is really appreciated! Thank you!
Nice app. Easy to set up and manage... Just think there needs to be more granular control over the tab without upgrading.. Maybe give the shop owner to switch between a tab and a floating button..
Love, it! Simple and easy to use and gets the job done!
Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
The app is a huge upgrade from the previous loyalty program we've used for over 6 years and their support has been fantastic for helping with any questions. Happy with the switch to Smile.
Thanks so much for the endorsement. It's great to hear that you've found the switch to be a worthwhile upgrade for your business. Have a fabulous day!
Sweet tooth is an excellent way to offer rewards to customers and build a loyalty program. I'll certainly use on future stores and recommend to others.
I uninstalled smile.io and then I RE-installed smile.io and they were insanely helpful with the re-integration. Major THANKYOU to Maria at customer support!
Thanks so much for the kind words about our team and app 🤩
We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!
This is really going to help my online store to gain loyal customers