Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recenzje (6 606)

Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 88% ocen to oceny z 5 gwiazdkami
  • 8% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
6 luty 2025

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.

Vibe Jewelry
Stany Zjednoczone
Około 6 lat korzystania z aplikacji
15 luty 2025

It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league.

Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.

Daisy Park
Wielka Brytania
Około 7 lat korzystania z aplikacji
Smile.io odpowiedział(a) 20 luty 2025

Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

18 luty 2025

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.

Pink Pigeon Boutique
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
11 luty 2025

The helpdesk team are really proactive and responsive.
Programme is fairly easy to set up and integrate
The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself.
Dont think the analytics are that straightforward yet or intuitive
Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out.
Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile

Savile Row Company
Wielka Brytania
8 miesięcy korzystania z aplikacji
27 listopad 2024

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

BAZAAR BOUTIQUE
Nowa Zelandia
Ponad 5 lat korzystania z aplikacji
Smile.io odpowiedział(a) 29 listopad 2024

Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!

8 styczeń 2025

Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…

Novoma
Francja
Ponad rok korzystania z aplikacji
Smile.io odpowiedział(a) 10 styczeń 2025

Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.

6 grudzień 2024

I'm new to the app but it has been good so far.

Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.

Rowster Coffee
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Smile.io odpowiedział(a) 8 grudzień 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

7 listopad 2024

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Mystic Perfume
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
28 styczeń 2025

I first got the app and thought, "this is good." Because it was. BUT, stop taking my money bro. It makes it hard enough running a business with only so little cash. I can't burn It on a loyalty program. I would appreciate either lowering your costs or giving more benefits to people. But all in all not bad.

Lil Push
Stany Zjednoczone
11 dni korzystania z aplikacji
Smile.io odpowiedział(a) 30 styczeń 2025

Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

5 listopad 2024

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans.

(Thank you again, Shelby. You're a star!)

MALA Home Fragrance
Wielka Brytania
6 miesięcy korzystania z aplikacji