Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recenzje (6 667)

Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 88% ocen to oceny z 5 gwiazdkami
  • 8% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
27 listopad 2024

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

BAZAAR BOUTIQUE
Nowa Zelandia
Ponad 5 lat korzystania z aplikacji
Smile.io odpowiedział(a) 29 listopad 2024

Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!

7 listopad 2024

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Mystic Perfume
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
6 grudzień 2024

I'm new to the app but it has been good so far.

Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.

Rowster Coffee
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Smile.io odpowiedział(a) 8 grudzień 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

8 styczeń 2025

Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…

Novoma
Francja
Ponad rok korzystania z aplikacji
Smile.io odpowiedział(a) 10 styczeń 2025

Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.

5 listopad 2024

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans.

(Thank you again, Shelby. You're a star!)

MALA Home Fragrance
Wielka Brytania
6 miesięcy korzystania z aplikacji
12 listopad 2024

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Radiant Research
Stany Zjednoczone
3 miesiące korzystania z aplikacji
19 listopad 2024

The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?

BodyFX
Nowa Zelandia
7 dni korzystania z aplikacji
Smile.io odpowiedział(a) 21 listopad 2024

Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)

18 listopad 2024

Great app and quick support.
I think it is missing analytics about the emails being sent to customers.

SabersPro
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
Smile.io odpowiedział(a) 21 listopad 2024

Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!

5 grudzień 2024

Easy to use, with helpful customer service

Grocery Owl
Singapur
Około 4 lata korzystania z aplikacji
Smile.io odpowiedział(a) 8 grudzień 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

16 listopad 2024

Jade was a great help to me. Super-fast response as well.

i am boho
Republika Południowej Afryki
Ponad rok korzystania z aplikacji