Smile: Loyalty Program Rewards

Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…

The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions.

I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.

Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans.

(Thank you again, Shelby. You're a star!)

The app doesn't feature all the tools we need to start our loyalty program, but the support was really helpful and fast in resolving our problems.