Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Avaliações (6.543)

Classificação geral
4,8
Número por nível de avaliação
  • 88% das avaliações são de 5 estrelas
  • 8% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
3 de julho de 2024

Joana was so quick and extra helpful. She had many suggestions to solve my query and followed up with me! Excellent service, many thanks!

Grace & Thorn
Reino Unido
Aproximadamente 2 anos usando o app
Smile.io deixou uma resposta 6 de julho de 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

8 de julho de 2024

Great App with Awesome Support.
They really superfast to solve my issued.
Keep it on, Smile Team. Don't forget to always keep your SMILE!

Many thanks.
Eric

Ticket To The Moon
Indonésia
Mais de 1 ano usando o app
Smile.io deixou uma resposta 10 de julho de 2024

Thanks for your lovely review Eric! We are glad your issue was solved quickly :)

31 de julho de 2024

Very good customer service :)

Estado Natural
México
Quase 6 anos usando o app
Smile.io deixou uma resposta 2 de agosto de 2024

We smiled reading this review! Thank you so much :)

5 de julho de 2024

Brandon did an excellent job sharing the path to update my app settings to acheive what I wanted to do with our Rewards program settings. Thank you for the excellent help, concise and spot on.

All Star Case Breaks
Estados Unidos
Quase 2 anos usando o app
Smile.io deixou uma resposta 6 de julho de 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

5 de julho de 2024

I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.

The Eczema Company
Estados Unidos
3 meses usando o app
Smile.io deixou uma resposta 23 de julho de 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

30 de agosto de 2024

Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.

Italian Motors USA LLC
Estados Unidos
2 meses usando o app
Smile.io deixou uma resposta 1 de setembro de 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

20 de junho de 2024

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Happy Lucky's Teahouse
Estados Unidos
Mais de 4 anos usando o app
Smile.io deixou uma resposta 22 de junho de 2024

So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

12 de setembro de 2024

Great app and amazing customer service!

koaaworld
Alemanha
Aproximadamente 1 mês usando o app
Smile.io deixou uma resposta 15 de setembro de 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

Data de edição: 30 de outubro de 2024

Had great customer service from Shelby at Smile.Io recently! She has been able to provide a report that is currently unable to be accessed from the main analytics page and has it scheduled to update me on a later date. Incredibly helpful!

Dr Sam's
Reino Unido
Mais de 1 ano usando o app
Smile.io deixou uma resposta 26 de junho de 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Jade- Smile Team✨

Data de edição: 8 de junho de 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Canadá
Aproximadamente 4 anos usando o app
Smile.io deixou uma resposta 31 de maio de 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah