Smile: Loyalty Rewards Program

Works very well! Can be seen on our store at https://jukustore.com

I had a great experience with the questions I had today. The chat with your representative was very helpful. He helped me to set up the points system!

Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.

Great customer service from the team and Ezra! Replies are prompt and friendly, the app itself is easy to use. It is easy to connect and chat with the team and they are super helpful. Really appreciate you taking the time to understand the requirement and helping me out. Good luck guys

I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.

Looks like a great app, easy installation and clean look. Excited for this!

Love this! This makes it SO easy!

I can't really give this App the full stars, as I have had the program live on my store for over 6 months now, and I still don't feel confident in FULLY sharing with my customers, as I still don't understand how they earn the points, get the rewards, etc. **I just read the 2* review by "Wicked Wigs".. MY POINT EXACTLY!!!
I've asked CS several times for a simple FAQ Page Template, but only get back a couple of links to OTHER stores, to use as examples to "build" my OWN FAQ Page.
I am a BASIC user, meaning I typically have to hire out projects that are not "plug-n-play" type things. So, building an entire PAGE would be over my knowledge, and right now I just cannot afford to hire another developer to create this Page...
So I've considered just canceling and removing it, but my VIP FB Group customers would be severely disappointed, as I've been telling them I'd get it figured out soon.
Some of my customers have multiple accounts on my site, which they're asking how to combine the accounts and still get all their points. No clue how or where to start with that one. I've tried searching thru the Smile help center, no luck either.
This whole thing has just been a giant MESS. If I can ever get it simplified and working properly, I would be happy to come back and edit my review, and i sure HOPE it's not gonna be another 6 whole months either!
Lastly- I have a mobile App built thru Tapcart. I was (at first) so excited to see under their "Coming Soon" integrations, SMILE was about to be offered to our Apps! *That was MONTHS AGO, and STILL NOTHING....
Speaking of Tapcart, there is a perfect example of GOOD, QUALITY CS & implementation! They simply gathered the information they needed, and came back with the entire iphone app BUILT, DONE. I did not have to jump thru any hoops, learn this or that coding, etc etc etc...
Another reviewer mentioned SEZZLE... even a better example of how Smile NEEDS to have all of the much-needed/ MUST-HAVE templates, etc, for their merchants to be able to use!
Now for the crazy expense... Omg. I can't even stomach the fact of allll the lost $$ I've waisted over these last months. Not even the high monthly fee we pay for Smile, but the hundreds++ of bucks we're losing monthly, due to my own ignorance of not fully understanding how this program works (and does NOT work) in my favor. I have hundreds, more like thousands of customers who have grown tired of my constant procrastinating in fully explaining HOW this "rewards program" WORKS!

I am loving this thing.
Deff a way to out do my competition and win over customers.

We've been using this app for about 3 years. Overall I find the app to be missing features that I really want. My biggest sticking point is that the points are awarded right away after purchase. It would be much better from our standpoint if we could set a grace period where the points are awarded after the return policy period has ended. For example, a customer ordered several items from us and immediately redeemed her new points for a free necklace that we offer as one of the rewards. She then returned most of the order, but kept the necklace. She now has a negative points balance from her return and has not made an eligible purchase to get rid of that negative points balance. Smile does not offer a way for us to make sure the customer is keeping their purchase before they receive the points.

Another sticking point, the referral promo code link allows people to send coupons to themselves, even if they enter their own email and name that is used for their rewards. In some cases the system has caught it and "blocked" it, but only after the customer has received the promo code and used it!

Smile had a feature that excluded promo code purchases from earning points and we had been using that feature for years, until one day it was just gone. When I wrote them and asked them why they took away a feature without notice, they simply wrote back and said nobody was using it. I can assure you that's not true, because WE were using it every day. Now we have to deduct points manually for every ineligible purchase which is a real time waster for us. We also had a backlog of ineligible points that we had to go back and adjust because they did not inform us of the change. Very unprofessional. I've seen much better rewards programs than this elsewhere. We'll be phasing it out. It's more trouble than it's worth.