Smile: Pontos e Fidelidade

I have just started using this app and I am very happy so far. I am having some trouble getting customers to convert from a Guest status to a Member status and so, am trying to educate them. Members have been accumulating points but no one has redeemed, yet. I am not sure why not. I will have to keep monitoring the app to see how it evolves. But, right now, I am very happy.

So far the app is working well for us. There were a few questions regarding how the app worked on Shopify POS, but Shelby was quick to answer our questions.

While we like the app, it's the support that we care about most. Every app has its quirks and none is perfect, but it's the people that are the difference between winning and losing. Quite specifically, Lisa was that difference and the reason Smile became the perfect solution for our business need.

customer service was fast and quick to reply to my enquiries!

The app works well and the support is good. I get frustrated that maintenance happens during South African business hours. We lost a big sale because a customer in store could not use her points while maintenance was being done for 6 hours.

The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.

We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us.

We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions.

Thank you.

This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that.
Also, Shelby - the person I talked to for getting help - was so nice and helpful!
It's also a great app if you use Klaviyo :)

The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions.

I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.

Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.