Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Avaliações (6 547)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
  • 8% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
9 de agosto de 2024

Great app, great customer service

Mococo
Reino Unido
About 2 months usando a aplicação
Questão respondida por Smile.io 10 de agosto de 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

8 de novembro de 2024

Great Application & Professional Support!

TEA ONE SUPPLY
Marrocos
About 2 hours usando a aplicação
Questão respondida por Smile.io 9 de novembro de 2024

Thanks for taking the time to leave us a review! 💛

30 de julho de 2024

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!

La Terre
Estados Unidos
About 2 hours usando a aplicação
Questão respondida por Smile.io 31 de julho de 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

25 de julho de 2024

Reading some worrying reviews and too many without a reply, although most are positive.

Only installed the app yesterday so this might not be the best feedback (I can always update).

They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout.

So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.

The Foalyard
Reino Unido
About 12 hours usando a aplicação
Questão respondida por Smile.io 26 de julho de 2024

Hey there! Thank you for taking the time to leave a review. Someone from our team will be reaching out to you via email to help out here.

8 de julho de 2024

Good customer service and dev support.

Nurserylive
Índia
Over 3 years usando a aplicação
Questão respondida por Smile.io 23 de julho de 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

14 de junho de 2024

Lisa provided fantastic service, helping me add the Smile app to my updated theme. A lot of my customers enjoy using the Smile app. It is simple and easy to use.

Immune Boost Naturals
Estados Unidos
7 months usando a aplicação
Questão respondida por Smile.io 17 de junho de 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

7 de junho de 2024

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Wildflowers
Estados Unidos
About 6 years usando a aplicação
Questão respondida por Smile.io 10 de junho de 2024

Thank you for your review, we are so glad Lisa was friendly and helpful :)

20 de junho de 2024

Great customer service and product for my boutique! Highly recommend.

Gold Apple Boutique
Estados Unidos
Almost 4 years usando a aplicação
Questão respondida por Smile.io 22 de junho de 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

12 de junho de 2024

Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!

Door County Candle Co. & Candle Bar
Estados Unidos
About 1 year usando a aplicação
Questão respondida por Smile.io 13 de junho de 2024

Thank you for the review. We are so glad you found Brandon to be helpful (we think she's great too!) We are looking forward to watching your program grow!

25 de junho de 2024

Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.

Resort to Style
Estados Unidos
26 days usando a aplicação
Questão respondida por Smile.io 26 de junho de 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa & Shelby - Smile Team✨