Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioner (6 729)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 88 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
23 januari 2025

We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.

N101 Nutrition
USA
Ungefär 8 år användning av appen
Smile.io svarade 25 januari 2025

Thank you for your review - we really appreciate it!

7 januari 2025

We've used Smile for a while and customers appear to enjoy the rewards on offer. However it's their support service which is really great for us - we had questions around how to optimise our programme and we were shown lots of quick, easy ways to surface the programme on site... with no coding required! Perfect!

Super helpful team of experts.

Revive Active UK
Storbritannien
Mer än 4 år användning av appen
Smile.io svarade 10 januari 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

7 januari 2025

I’ve been using Smile.io for a while, and I must say it’s an excellent platform for loyalty programs! It’s user-friendly, feature-rich, and perfectly tailored to meet the needs of growing businesses.

A special shoutout to Andreandana from the support team, who went above and beyond to assist me. Their knowledge, patience, and professionalism were truly remarkable, making my experience even better. Smile.io is not just a great tool but also backed by an outstanding team. Highly recommended!

SmaFan.com
USA
Mer än 3 år användning av appen
Smile.io svarade 10 januari 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

16 januari 2025

Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!

Grotto Treasures
USA
Mer än 4 år användning av appen
Smile.io svarade 18 januari 2025

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

16 januari 2025

Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.

XM | SURF MORE
USA
Mer än 4 år användning av appen
Smile.io svarade 18 januari 2025

We smiled reading this review! Thank you so much :)))

6 februari 2025

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.

Vibe Jewelry
USA
Ungefär 6 år användning av appen
20 januari 2025

Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things.

It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that.

Our customers are happily using their rewards!

Halleck Vineyard
USA
11 månader användning av appen
Smile.io svarade 22 januari 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

16 januari 2025

Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.

Sage Den
USA
Ungefär 2 år användning av appen
Smile.io svarade 17 januari 2025

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

30 januari 2025

We used the Smile Rewards app for about 4 years and it does what it says. No complaining about that. In these 4 years we hade some steep price hikes releated to what each abo tier can do. Initially the free tier had no order limits. You got less possibilities, but you did not pay. Then the next tier was 29 Dollars if I remember right. Now it's 49 Dollars with a limit of 500 monthly orders and if you overstep by 1 order you aren't able to access your clients data anymore. The only way is to pay the next tier (199 Dollar, great scaling btw) or to wait the next month and hope the order quantity goes down again. We found a great alternative with less money and more features.

K-Moon
Italien
Ungefär 4 år användning av appen
Smile.io svarade 2 februari 2025

Thanks for taking the time to leave us feedback and help us make Smile better. We have reached out to you personally via email to help you with this.

13 januari 2025

Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!

SALTOPIA Infused Sea Salts
USA
9 månader användning av appen
Smile.io svarade 15 januari 2025

Thank you for this lovely review. Our customer service team aims to please and we are so glad you found this too! We'll be here to help with any questions :)